Analyst - Advanced Business Analytics

## Analyst - Advanced Business Analytics .### General information

Career area Consumer Analytics Work Location(s)2911 Lake Vista Drive, TXNo

Ref #21647

Posted Date
02-05-26

Working time

Full time### Ally and Your Career

Work Schedule:

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.###

The Opportunity
** At this time, Ally will not sponsor a new applicant for employment authorization for this position.
** Reporting to the Director of Consumer Innovation and Capabilities, this position's primary responsibilities will include data analytics to provide strategy recommendations for the deployment of initiatives to improve customer experience. The position is within the Consumer Asset Management (CAM) Analytics team in Auto Finance which is focused on managing the delinquent customer. A key part of the role involves business impact analysis and building strategy recommendations across digital channels.

In addition, the role will include requirement gathering, stakeholder alignment and tracking project delivery. The ideal candidate is highly organized, detail oriented, proactive and inquisitive, with a passion for driving results by challenging the status quo.### The Work Itself
* Monitoring and analyzing customer engagement of the delinquent customer journey online and across other digital interactions for internal stakeholders
* Work closely with Data Analytics, Strategy, Digital and Technology partners to improve the customer experience in collections
* Leverage solid data analytical skills to recommend digital strategies to increase customer engagement and conversions; including analyzing open and click rates, payment patterns, data integrity, etc.
* Lead champion and challenger test strategies or conduct benefit analysis to estimate business value
* Use critical thinking approaches to identify growth opportunities across multiple digital channels and technology platforms
* Validate project delivery using post-deployment checks, reviewing business requirements, tracking performance, and tracking defects/enhancements
* Manage priorities using sound control processes and documentation to effectively identify, assess, and manage risk### The Skills You Bring

Required:

* High school diploma, Bachelor’s degree in Mathematics, Operations Research, Economics, Business, Finance, Computer Science, or a similar discipline with some quantitative coursework preferred
* 1+ year(s) of experience in data driven consumer insights with a focus on analytics and strategy. Preferred experience with digital or marketing products and features, and A/B testing.
* Strong data analytics experience (1+ year(s)) with tools like Snowflake, SQL, Power

BI, Excel, etc. Build and run queries to solve business problems. Conduct data analysis independently.
* Ability to function as a product owner or SME. Strong attention to detail. Good at communicating analytical insights clearly and concisely to individuals from diverse backgrounds.
* Highly inquisitive. Extremely detail oriented. Challenges the status quo; seek improvements. Extremely collaborative, works well with teams, and is proactive to address business needs.
* Manipulate large and unstructured data sets. Maintain documentation of data metrics and be able to present the material to leaders.

Preferred:
* 1+ year(s) of consumer analytics such as marketing or digital analytics, measure campaign successes, consumer interaction, customer journey mapping, etc.

Experience with data, key metrics, reporting and conducting ad hoc analyses. Identify data outliers, process flaws, etc.
* Familiar with Scrum framework and willing to learn the Agile process including gathering requirements, grooming, sprint cycles, and user acceptance testing. Optimize product lifecycle through continuous feedback.
* Experience in automotive or financial services industry, especially in collections, loss prevention, and recovery areas.
* Effective time management and organization skills. Comfortable with ambiguity and able to handle multiple projects at the same time.
* Understanding tag management systems for digital data collection.

Experience with Adobe Analytics, Google Analytics or similar.### How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
* ** Time Away:
** Program starts at 20 paid time off days in addition to 11 paid…