Manager, Workday Platform Operations & Engineering

Service Center

CSCS TX

The Manager, Workday Platform Operations & Engineering is a critical leadership role within the Workday Center of Excellence (COE), accountable for the ongoing health, stability, and operational excellence of the Workday platform and all corporate function systems that connect to it. This leader owns the engineering foundation that keeps Workday running — governing configuration standards, driving release readiness, and ensuring that the platform delivers a reliable, performant experience for every user across the enterprise.

Leading a team that spans engineering & knowledge management, testing & release readiness, Technology service management, Workday security, and Workday reporting & PRISM analytics, this role operates at the intersection of platform governance, technical rigor, and business partnership. The Manager collaborates closely with functional COE leaders, Enterprise Architecture, and business stakeholders to translate operational requirements into platform solutions — ensuring that Workday evolves in lockstep with the organization’s strategic needs while maintaining an uncompromising standard of stability and security.

• Own Workday tenant strategy and configuration governance — establishing and enforcing standards for tenant setup, business process frameworks, security role design, domain security policies, and functional area configuration across HCM, Finance, Payroll, and connected systems.
• Lead the development and maintenance of the COE’s Workday knowledge base: configuration documentation, design decision logs, standard operating procedures (SOPs), runbooks, and architectural decisions that preserve institutional knowledge and enable team scalability.
• Establish and enforce Workday configuration best practices and change management standards, ensuring all platform changes are properly designed, peer-reviewed, documented, and version-controlled before promotion to production.
• Oversee the Workday tenant environment strategy (sandbox, implementation, production) — defining refresh cadences, environment usage policies, and data masking standards to support safe, effective development and testing.
• Partner with Enterprise Architecture and Application Engineering teams to ensure Workday platform design decisions align with the organization’s broader enterprise technology strategy and security posture.
• Identify and drive platform optimization opportunities — proactively recommending Workday feature adoption, configuration improvements, and process automation that reduce manual effort and improve operational efficiency.

• Accountable for Workday platform performance management — for system availability, response times, batch processing windows, integration throughput, and Prism Analytics pipeline.
• Maintain a continuous, real-time view of production health and stability – partner with Workday Technical Account Manager identifying platform degradation, anomalous behavior, and emerging risk conditions before they elevate into user-impacting incidents or SLA breaches.
• Monitor, track, and drive end-to-end resolution of Workday tenant issues — coordinating with Workday Customer Support, COE functional teams and technical teams to ensure timely, permanent, root-cause resolution.
• Maintain platform health dashboards and operational scorecards that provide real-time and trend-based visibility into SLA adherence, open incidents, environment status, and release outcomes for COE leadership and IT stakeholder audiences.
• Lead post-incident and post-release retrospectives — documenting root cause analyses, identifying systemic gaps, and driving remediation initiatives that measurably reduce recurrence and strengthen overall platform resilience.
• Collaborate closely with the Workday Technical Account Manager (TAM) — engaging regularly to review production stability and performance and create action plans for issues / risks.

• Own end-to-end Workday release management, including bi-annual Workday feature release readiness: impact assessment, feature evaluation, regression…