IT Support Specialist

Helpdesk & Support Services | Lewisville, TX

Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth oy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.

YOUR NEXT OPPORTUNITY:

The IT Support Specialist is responsible for IT support for the Regional Office including but not limited to jobsites in several locations.

WHAT YOU'LL DO:

Responsible for the day-to-day desktop/laptop, cellular, telephone and local network support of assigned offices and jobsites.

Provide end-user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.

Utilize our trouble-ticketing system to document your work and facilitate communication with our clients.

Work with all levels of end users including high-level users, difficult users, non-technical users, demanding users.

Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures.

Responsible for providing project management for new jobsite setups, to include assessing jobsite IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the jobsite.

The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position's role within the business unit.

Team player with effective communication & customer service skills with the ability to stay on task when working independently

Organize and manage multiple tasks in a fast-paced environment

Working knowledge and practical experience of the following technologies: networking, Active Directory, Storage Area Network, virtual machines, and Disaster Recovery procedures and policies

Conversant in Microsoft operating systems and productivity tools

Experience with Cisco network equipment is a plus

Demonstrated success taking direction and working independently

Customer relations skills, superior written, oral, and interpersonal communication skills. Must be exceptionally detailed oriented

Perform in a dynamic and fast-paced team environment

Demonstrated ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests

Demonstrated ability to use discretion and sensitivity when handling confidential information.

Self-starter, proactive, and able to interface with end users and prioritize issues, and manage user expectations

Extensive experience in multi-org environment

Engineering and Construction Related Industry Knowledge desired

System Administration and support experience would be desired

Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.);
Oracle preferred

Prioritize and manage multiple tasks, changing priorities as necessary

Work under pressure and adapt to changing requirements with a positive attitude

Oral and written communication skills as required for the position

Self-motivated, proactive and an effective team player

Interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others

WHAT YOU BRING TO US:

Minimum 3 years' practical IT experience required

Can be a combination of education, training, and relevant experience

Up to 20%

General work environment - sitting for extended periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions, such as fluorescent lighting and air conditioning.

Noise level is typically low to medium; it can be loud on a job site.

Occasional lifting of up to 30 lbs.

We fully comply with the ADA and applicable state law, including…