Level 1 Endpoint Management Technician
Listed on 2026-06-07
-
IT/Tech
IT Support
Posted Wednesday, June 3, 2026 at 4:00 AM
Why you’ll love it here!- Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
- 401k
- Community Service Day
- Spotlight Awards
- National Sales Excellence Awards
- CFSP Prep Certification Program
- The Endpoint Management Technician reports to the Manager, Technical Support
- Located in Lewisville, TX
- Full-Time
We are seeking a Level 1 Endpoint Management Technician to support the deployment, maintenance, and troubleshooting of end‑user devices across the organization. This role focuses on ensuring consistent, secure, and efficient endpoint delivery and experience while working closely with internal IT teams and end users.
Essential Functions & Responsibilities- Provide Tier 1 support for endpoint‑related issues (Windows, mobile devices, peripherals)
- Assist with provisioning, imaging, and deployment of laptops, desktops, mobile devices and printers
- Perform routine maintenance, updates, and patching of endpoint systems
- Support device lifecycle processes including onboarding, replacements, and decommissioning
- Support and maintain accurate asset and configuration records
- Assist with endpoint security compliance and policy enforcement
- Document procedures, resolutions, and knowledge base articles
- 1–3 years of IT support or endpoint management experience
- Basic knowledge of Windows 10/11 and common business applications
- Familiarity with Active Directory, Azure AD, or similar identity platforms
- Strong troubleshooting and problem‑solving skills
- Excellent communication and customer service skills
- Ability to manage multiple tasks and prioritize effectively
- Experience with Ninja One (RMM/patching/monitoring)
- Experience with SOTI Mobi Control (MDM for Android/iOS devices)
- Experience with Microsoft Intune (device configuration, compliance, and deployment)
- Basic understanding of endpoint security tools and best practices
Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job‑related compensatory factors.
In addition to base salary, this role will be eligible for participation in Tri Mark’s benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.
Tri Mark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to
Scam Alert:
Tri Mark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with Tri Mark recruiters will come from an e‑mail address ending in If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).