Furnish & Install Compliance Manager

The Compliance Manager oversees all compliance requirements for the Furnish & Install (F&I) retail programs, ensuring adherence to local, state, and national regulations for licensing, insurance, EPA requirements, installer onboarding, background checks, and overall operational compliance.

Licensing, Certification & Regulatory Compliance

* Maintain required local, state, and national licenses.

* Manage EPA compliance including renewals and certifications.

* Oversee contractor license renewals and dispute unnecessary requirements.

* Maintain documentation in retail partner portals.

* Support installers with licensing and certification processes.

* Monitor background check and badge compliance.

New Installer Onboarding & Setup

* Outreach to prospective installers.

* Validate service coverage.

* Distribute onboarding package.

* Support documentation completion.

* Submit installer details to Supplier Maintenance and CFS.

* Update EBS and upload technician details.

Damage Claims & Escalations

* - Respond to claims and escalations.
* - Research order history.
* - Manage claim resolution pathways.
* - Identify operational barriers.
* - Communicate with retail partners.

Installer Communication & Field Support

* - Respond to daily installer inquiries.
* - Provide support for program expectations.
* - Assist with EPA/LRRP matters.
* - Conduct training.

F&I Team Operational Support

* - Conduct zip code research.
* - Resolve auto-assignment issues.
* - Manage system updates.
* - Support installer profile alignment.

Program Audits

* - Coordinate and prepare audit documentation.
* - Conduct installer-facing audits.

Store Communication

* - Contact stores for updates and clarifications.

Mass Program Communications

* - Create and distribute program-wide updates.

Compliance Data, Reporting, & Documentation Management

* - Maintain records.
* - Produce compliance reports.
* - Update Compliance Dashboard.

Failed Order Invoice Resolution

* - Investigate failed orders.
* - Resolve issues such as missing zip codes or rates.

Customer & Retail Partner Audit Support

* - Manage customer audits.
* - Work with legal.

Any additional dues that are need for proper program support.

Skills & Experience Requirements

* Highly self-motivated.

* Excellent communication skills.

* Relationship-building skills.

* Preferred construction or compliance experience.

* Well-organized and analytical.

* Strong time-management.

* Proficient in Microsoft Office.

* Leadership qualities.

Education Requirements

* Bachelor's degree required.

Work Environment

* Standard office environment.

* So travel may be required