Business Technology Account Manager

POSTING DEADLINE

This position is posted until filled.

PREFERENCES

Utility / Regulated Industry Experience

* Energy, utilities, or highly regulated environments (NERC CIP, compliance, OT)

Business Relationship Ownership

* Acts as primary IT partner to business leaders

* Strong stakeholder management at Director/VP level

Product + Portfolio Mindset

* Roadmaps, prioritization, OKRs, value tracking

* Experience in Agile / product-based delivery

Technology Breadth

* Exposure to cloud, SaaS, data/analytics, integration

* Comfortable bridging business and technical teams

Security & Risk Awareness

* Works with cybersecurity, governance, and compliance teams

* Understands
¿ secure by design
¿ principles

Financial Acumen

* Budgeting, forecasting, TCO, cost vs value decisions

¿ Vendor / Partner Management

* Experience managing SaaS vendors, SLAs, and performance

Strong Executive Communication

* Can translate technical topics into business impact

* Experience presenting to senior leadership

Change Management Focus

* Drives adoption, training, and business readiness for new solutions

Modernization & AI Awareness (Nice-to-have)

* Exposure to AI/GenAI, data governance, digital transformation

JOB DESCRIPTION

Business Technology Account Manager

Salary Grade: G04

Minimum Midpoint Maximum

$110,004 - $148,506 - $187,007

The following statements are intended to describe the general nature and level of work being performed.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

SUMMARY:

Builds and manages strategic relationships with assigned business functions to ensure technology investments, delivery, and operations align with business strategy, regulatory obligations, and measurable outcomes. Serves as the primary IT point of accountability for demand intake, prioritization, and value realization across run/grow/transform work. Translates business objectives into an outcome based roadmap and coordinates delivery across product teams, enterprise platforms, and service owners using Agile/Lean practices.

Bridges business, IT, and operational technology (OT) to support safe, reliable, and resilient operations while advancing digital modernization, grid and asset intelligence, customer experience, and decarbonization goals. Ensures solutions are secure, compliant, and operationally ready in partnership with cybersecurity, architecture, and IT service management. Applies product and platform thinking, data governance, and responsible AI practices to accelerate outcomes while managing risk.

Provides financial transparency (budget, forecast, TCO), manages vendor and partner performance, and drives modernization through cloud, data/analytics, automation, and responsible AI. Acts as a trusted advisor to assigned business units, leaders, process owners, and key stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Owns the business IT relationship for assigned functional areas; serves as the primary point of accountability for technology value realization, satisfaction, reliability, resiliency, and regulatory commitments

Leads demand management and intake; shapes requests into a prioritized, outcome based roadmap aligned to enterprise strategy, architecture standards, capacity, and product operating model practices (epics, features, acceptance criteria, value hypotheses)

Partners with business leaders to define OKRs, benefits cases, and value tracking for technology initiatives; communicates progress and realized benefits using data driven dashboards and agreed measurement methods

Drives portfolio governance across run/grow/transform work, ensuring stage gates, risk and issue management, decision transparency, and appropriate cybersecurity, operational risk, data privacy, and responsible AI governance

Coordinates delivery across IT product teams, enterprise platforms, and service owners using Agile/Lean practices; removes blockers, aligns dependencies, and promotes Dev Sec Ops , automation, and continuous delivery aligned to solution risk profiles

Champions consolidation and modern engineering adoption (SaaS/PaaS, automation, API integration) while ensuring reliability and operational readiness; partners with…