Desktop Support Technician

Looking for a Desktop Support Technician - all 5 days onsite - Lewisville TX

• Provide desktop, laptop, printer, and peripheral support
• Troubleshoot hardware, software, network, and operating system issues
• Support Windows and Unix/Linux environments, including virtualized infrastructure
• Manage incidents, problems, and change requests following established IT processes
• Document systems, troubleshooting procedures, and technical solutions
• Support user onboarding, device deployments, and asset management
• Collaborate with cross-functional teams to resolve technical issues and improve processes
• Provide day‑to‑day IT support within a manufacturing or production environment

• 1‑3+ years of Desktop Support, IT Support, or Technical Support experience
• Experience supporting production, manufacturing, warehouse, or industrial environments
• Understanding of day‑to‑day operations within manufacturing facilities
• Experience with Incident, Problem, and Change Control Management (IPCC)
• Working knowledge of Windows and Unix/Linux operating systems
• Exposure to virtual environments such as Azure, Hypervisors, or VMware
• Strong troubleshooting and root cause analysis skills
• Experience with ticketing systems and end‑user support
• Ability to create technical documentation and technical procedures
• Strong technical writing skills, including documenting systems and solutions
• Dependable and accountable
• Professional attitude and strong work ethic
• Excellent verbal and written communication skills
• Ability to work independently and within a team

• Active Directory, Office 365, device imaging, and deployment experience
• Support experience with scanners, label printers, handheld devices, and production‑floor equipment
• Basic networking knowledge (TCP/IP, DNS, DHCP)

• Health, Dental and Vision Benefits
• Long‑Term growth potential
• 401k
• Opportunity to work with a game‑changing client in the telecom industry