Bilingual IT Service Desk Analyst (Tier 1
Job in
Lewisville, Denton County, Texas, 75029, USA
Listed on 2026-08-09
Listing for:
Insight Global
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
- 2+ years of experience supporting end users in a Microsoft-centric environment
- Strong Tier 1 Service Desk background, providing frontline technical support and troubleshooting for a wide range of hardware, software, and access-related issues
- Bilingual in Spanish
- Strong communication skills and a commitment to delivering a positive end-user experience
Job Description
- Responsible for providing day-to-day IT support, including break/fix troubleshooting for computers, hardware, and end-user technology issues
- Supports common employee technical issues such as login/access problems, SharePoint sync errors, and general Microsoft 365 troubleshooting
- Assists with new hire onboarding, including workstation setup, equipment provisioning, and account configuration
- Performs Microsoft 365 administrative tasks, including license management, user support, and access requests
- Provides support for warehouse technology and equipment, including basic troubleshooting for devices such as label printers and scanners
- Serves as a front-line, employee-facing IT resource, delivering timely support and ensuring a positive user experience
- Utilizes Jira to manage, track, and prioritize incoming support tickets and service requests
- Supports IT asset management activities, including equipment inventory, deployment, and lifecycle tracking
- Typically manages approximately 10 active tickets at a time across a variety of technical support requests
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