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Information Technology Operations Engineer
Job in
Lewisville, Denton County, Texas, 75029, USA
Listed on 2026-08-30
Listing for:
Insight Global
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
Systems Administrator, Cloud Computing: Infrastructure & Operations, Cybersecurity, Systems Engineer
Job Description & How to Apply Below
- Serve as the technical escalation point (Tier
3) for complex infrastructure, security, and operational issues - Troubleshoot and resolve critical incidents affecting enterprise systems, connectivity, and end users
- Act as the technical SME across IT operations, networking, security, cloud, and endpoint management
- Support service desk and operations teams while partnering with leadership on major technical issues and initiatives
- Drive operational excellence through documentation, process improvement, and automation opportunities
- 10+ years of experience in IT
- 3+ years serving as an escalation point for critical incidents
- Strong hands-on experience across:
IT Operations / Service Operations
Network Infrastructure & Connectivity
Security Operations (Sec Ops)
- Cloud and On-Prem Environments (AWS preferred)
- Ability to troubleshoot and resolve complex enterprise-wide technical issues independently
- Experience supporting organizations with security and compliance frameworks such as SOC 2, ISO 27001, or similar
- Strong knowledge of DNS, DHCP, VLANs, VPNs, routing/switching, and wireless networking
- Experience supporting network and security platforms such as Meraki, Sonic Wall, or Fortinet
- Ability to troubleshoot connectivity issues across multiple locations
- Experience with Entra , Okta, SSO, MFA, and Conditional Access.
- Understanding of identity governance, least-privilege access, and security best practices.
- Familiarity with MDR solutions and password management platforms.
- Experience administering Windows and Mac environments
- Experience with MDM solutions such as Jamf, Addigy, or similar
- Experience with Microsoft 365 administration and RMM platforms
- Experience with Jira Service Management (JSM)
- Knowledge of incident management, on-call escalation processes, SLAs, workflows, and operational documentation
- Experience supporting AWS and hybrid cloud environments
- Knowledge of Microsoft 365 services including Exchange Online, Teams, and Share Point
- Familiarity with DNS management, SSL certificates, domain administration, and email security
- Experience participating in audits and compliance initiatives
- Manufacturing industry experience
- Experience leveraging AI and automation tools (Microsoft Copilot, ChatGPT, workflow automation tools) to improve operational efficiency
- Advanced documentation and diagramming skills (Visio, knowledge bases, SOP creation)
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