Data Center Business Operations Manager

Job Description

Position Title:

Data Center Business Operations Manager

Location:

Can be in Sterling, VA or Manassas, VA or Garland, TX or Lewisville, TX - the role is on site Mon-Fri

Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products.

Position Title:

Data Center Business Operations Manager

Location:

Can be in Sterling, VA or Manassas, VA or Garland, TX or Lewisville, TX - the role is on site Mon-Fri

Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products.

Now is the time to join Digital Realty and be part of the world's trusted foundation powering digital ambitions to our customers, prospects and partners.

Digital Realty's heritage is understanding a customer's local to global data center needs to address mixed workloads and densities.

Enterprises are adapting IT strategies on-the-fly to meet rapidly evolving demands.

As data creation and consumption are increasing, so are the tools, clouds, networks and resources needed to support it.

This data gravity effect can lead to global workflow management that isn't consistent across deployments, only compounding the complexities.

As one of the world's largest data center companies, Digital Realty is seeking motivative and imaginative professions to grow our Enterprise business with collocation and scale offerings combined best in class connectivity, cloud and data centric solutions.

This pivotal role requires an experienced leader to drive strategic planning, operational excellence, and stringent compliance across four dedicated data center sites supporting a key banking client.

The Operations Compliance Manager will serve as the primary strategic partner to the Market Technical Manager and Operations leadership, ensuring alignment, accountability, and world-class service delivery in a highly regulated and dynamic environment.

• Strategic & Operational Leadership:
  Partner with internal leadership and external stakeholders to formulate, align, and execute strategic and operational plans for data center service delivery, emphasizing compliance and resilience.
• Performance & Accountability:
  Establish and manage a robust reporting and business review cadence, including comprehensive dashboards and metrics, to monitor performance, compliance status, and drive accountability against established strategic goals.
• Data-Driven Decision Making:
  Develop sophisticated business analytics (e.g., business cases, benchmarking, sourcing analyses) to enhance strategic decision-making and support continuous improvement in compliance and operational efficiency.
• High-Impact Initiatives:
  Lead and manage special projects and critical, cross-functional programs designed to improve compliance frameworks, operational processes, and overall service delivery quality.
• High Level Communications:
  Prepare high-level analyses, presentations, and communication materials for the Operations team for discussions with internal leadership and external stakeholders.
• Cross-Functional Collaboration:
  
  Act as a collaborative liaison across all internal functions and geographies, ensuring a unified and consistent approach to operational compliance and strategic support for the data center portfolio.
• Operational Compliance:
  Ensuring operational procedures (maintenance, change management, incident response) meet compliance requirements. Verifying that vendors and contractors comply with site standards. Coordinating with facilities, engineering, and IT teams to maintain compliance during daily operations.

• Experience & Tenure:
  Minimum of 5+ years substantial and demonstrated expertise in data center operations and compliance roles.
• Strategic Acumen:
  Proven track record in complex analysis, strategic planning, and successful project/program management within a demanding business environment.
• Executive Partnership:
  Demonstrated ability to quickly build credibility and effectively collaborate, advise, and influence internal leadership and external stakeholders.
• Core Competencies:
  • Action-Oriented:
    Operates with a strong sense of urgency and delivers results in a timely manner.
  • Judgment & Agility:
    Possesses strong situational awareness, demonstrating maturity, sound judgment, and the adaptability to thrive and make effective decisions in a rapidly evolving, dynamic operational setting.
  • Communication:
    Exceptional verbal and written communication skills, capable of conveying complex information clearly and concisely to technical teams and executive audiences.
• Leadership Style:
  Confident and…