Technical Field Support-Automatic Door Systems

Horton Pedestrian Access Solutions, a division of Overhead Door Corporation, with multiple service locations, and more than 200 value-adding distribution partners across North America, Horton Pedestrian Access Solutions addresses a broad range of specialty door and access applications under the brands Horton Automatics, Won-Door, and Door Services Corporation. Horton's breadth of solutions enables architects to achieve their unique design vision, combining exceptional functionality and code compliance with elegant and flexible designs.

Horton Automatics brand provides the broadest portfolio of automatic doors in the industry, which specialty applications for healthcare, security, and office buildings.

Supports and assists both internal and external customers with technical/electrical information regarding Horton's entire product line. Works more independently, to provide technical solutions to customers. Directs customers on the proper product to buy to solve their specific needs. Works with Customer Service to make sure the order is placed.

• Experience in power conversion, motion control, microcontrollers, transformers, circuit simulation, and analog/digital design.
• Strong knowledge of circuit theory, building wiring, and electro-mechanical systems.
• Familiarity with regulatory requirements UL, ANSI and AAADM standards.
• Skills in customer service, process improvement, decision making, and help desk experience.
• Positive, customer-focused attitude.

• Travel on occasions determined by project activity and field product support.
• This travel would include international travel to Horton mfg. plant in MX.
• Travel 10%

• Primarily office-based with exposure to manufacturing and testing environments.
• Use of standard office equipment and specialized diagnostic tools.
• Fast-paced, collaborative, and technically focused environment.

• Ability to sit or stand for extended periods.
• Manual dexterity to operate tools, computers, and testing equipment.
• Occasional lifting of up to 25 pounds.
• Visual acuity to read schematics, diagrams, and computer screens.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

• Experience in power conversion, motion control, microcontrollers, transformers, circuit simulation, and analog/digital design.
• Strong knowledge of circuit theory, building wiring, and electro-mechanical systems.
• Familiarity with regulatory requirements UL, ANSI and AAADM standards.
• Skills in customer service, process improvement, decision making, and help desk experience.
• Positive, customer-focused attitude.

• Travel on occasions determined by project activity and field product support.
• This travel would include international travel to Horton mfg. plant in MX.
• Travel 10%

• Primarily office-based with exposure to manufacturing and testing environments.
• Use of standard office equipment and specialized diagnostic tools.
• Fast-paced, collaborative, and technically focused environment.

• Ability to sit or stand for extended periods.
• Manual dexterity to operate tools, computers, and testing equipment.
• Occasional lifting of up to 25 pounds.
• Visual acuity to read schematics, diagrams, and computer screens.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

• Respond to customer inquiries and document technical issues.
• Is the next level of escalation in Tech Support
• Troubleshoots basic electrical and mechanical problems using wiring diagrams and schematics; recommend corrective measures.
• Respond to specific customer requests for a solution for their needs by recommending the proper product(s).
• Interact with customers to process information, resolve inquiries, and provide technical advice.
• Maintain accurate records of customer interactions and technical support cases.
• Improve customer…