Assistant Store Manager -Lewisville

Assistant Team Leader

Goodwill Industries of Dallas, Inc. exists to help persons with disabilities and other barriers to employment get jobs so that each can experience dignity, purpose, and self‑sufficiency. Goodwill does this by helping people build skills, find jobs, and reach their goals in life through a donated goods business, workforce development, and other social enterprise models.

Core Beliefs

• We believe each person has unique abilities and can make a meaningful contribution in life.
• We believe jobs are transformational to individual lives and communities.
• We believe in a hand up, not a handout.

Overview

The Donated Goods Program provides direct employment through the recycling and reselling of material donations across 18 stores and a 175,000 sq. ft. warehouse. The Workforce Development Program assists clients with assessments, education, job readiness training, coaching and career placement. Goodwill’s unique approach includes a fair chance and opportunity, a person‑centered, holistic approach, and multiple paths to success in a safe, supportive environment.

Summary

In conjunction with the Team Leader, the Assistant Team Leader (ATL) oversees all aspects of textile and hard goods production. Major duties include meeting production quotas, training, developing team members, and performing assigned duties and management responsibilities.

Essential Functions / Duties

• Ensures 100% world‑class customer service.
• Assists the Team Leader with all aspects of team management, including hiring, training, development, supervision, evaluation, and terminations, in alignment with Goodwill’s policies, procedures, and job descriptions.
• Provides input and support in employee disciplinary actions and terminations as needed.
• Ensures donation attendants consistently deliver exceptional donor service.
• Supervises and directs the daily activities of sales‑floor staff, including recovery clerks, cashiers, and keyholders, to maintain operational efficiency and a positive customer experience.
• Supervises receiving inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the organization’s procedures within assigned areas.
• Operates within budgeted expenses to revenue ratios and by donors per square foot.
• Ensures good stewardship of all donations through proper handling and processing of incoming donation flow in line with Goodwill Dallas policies and procedures.
• Aids Team Leader in scheduling and performance reviews; maintains labor and payroll in accordance with Goodwill Dallas policies and procedures.
• Assures that production quotas are met; responsible for the quality and quantity of textile and hard goods produced.
• Responsible for image, maintenance, loss prevention, safety, housekeeping, and security of the store in accordance with Goodwill Dallas policies and procedures.
• Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards and Consumer Product Safety Commission (CPSC).
• Inspects equipment (forklift, stacker, baler, etc.) used in the production area to ensure equipment is working properly.

Additional Functions / Duties

• Attends in‑service and related training as assigned.
• May be asked to participate in activities outside of Goodwill.
• Performs other duties as recommended by the Team Leader.

Qualifications / Competencies

• Ability to adhere to the organization’s Core Principles.
• Ability to operate cash register, calculator, and basic computer skills.
• Ability to work independently with minimal instruction and/or direction from Team Leader.
• Knowledge of product recalls and unacceptable donated goods.
• Skilled in maintaining inventory, sales, and store records.
• Ability to effectively supervise, train, develop, and mentor team members.
• Knowledge of textile and hard goods articles as related to quality and classification.
• Ability to read, write, speak, and understand the English language.
• High School education or equivalent is required; college education or equivalent five (5) years in retail management is preferred.
• Math Ability:
  Level 3 – Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area,…