Community Management Specialist

# Where Purpose and Opportunity Align

Job Summary:

Responsible for the day-to-day maintenance of the Voice of the Customer program, social channel response at Caliber and the health of Caliber’s location listings across the web. This role will be the first response to all feedback, questions and opportunities that arise across Caliber’s response platforms (local reviews, BBB, social platforms, etc). They will optimize Caliber’s location presence across all lines of business as well as competitor monitoring.

This person will be a critical part of the crisis management process as the leader for Caliber’s online reputation. The ideal candidate will be analytical, looking for opportunity areas and action-oriented. Essential

Job Duties:

Troubleshoots across internal and external partners as location information issues arise and new locations need to be “opened” online Skill/Requirements: 1-2+ years experience developing managing community and/or review channels like Facebook, Google, Instagram, Linked In, Yelp, Reddit, Tik Tok, etc. Quantitative and analytical skills; should be extremely comfortable with Excel Curiosity around user behavior; ability to hypothesize reactions and analyze results

Excellent communication and project management capabilities: this role will work across multiple brands and have many key stakeholders. Strong communication and soft skills with an empathetic mindset.
** About Caliber
** Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including , one of the nation's largest auto collision repair providers across more than 40 states and  for glass repair and replacement.

Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact.

With the purpose of , Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity.

Learn more about Caliber atAt Caliber, our purpose is Restoring the Rhythm of Your Life. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday.

Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact
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