Service Manager

NOTE:

This job description represents a summary of the typical functions of the job and is not considered to be an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined specifically in the job description; other duties, as assigned, will become part of the job.

It is the policy of the Company to provide equal employment opportunity to all employees and applicants for employment and not to engage in discrimination against or harassment of any persons employed or seeking employment on the basis of race, color, national origin, religion, sex, gender, gender expression, gender identity, pregnancy, physical or mental disability, medical condition (cancer-related or genetic characteristics), genetic information (including family medical history), ancestry, marital status, age, sexual orientation, citizenship, or service in the uniformed services (as defined by the Uniformed Services Employment and Reemployment Rights Act of 1994) as well as state military and naval service.

This policy applies to all employment practices, including recruitment, selection, promotion, transfer, merit increase, salary, training and development, demotion, and separation.

The Service Manager is responsible for leading the service department at All Tech Electric. This role involves managing client-driven and smaller-scale electrical projects, ensuring that all projects are executed efficiently and meet quality standards. The manager will oversee all aspects of service operations and special projects including client interactions, project management, and team coordination.

• Manage the daily operations of the service department, ensuring efficient project execution from initiation to completion.
• Engage with clients to identify their needs, prepare proposals, and ensure customer satisfaction with project outcomes.
• Conduct cold calls and visits to potential clients to generate new business opportunities.
• Oversee scheduling, budgeting, and billing processes to ensure accuracy and timeliness.
• Lead, supervise, and mentor department staff, fostering a collaborative team environment.
• Develop and implement strategies for departmental growth, process improvement, and enhanced operational efficiency.
• Manage financial aspects of the service department, including budget preparation and financial reporting.
• Maintain compliance with all applicable safety and quality standards.
• Ensure the service fleet is well-maintained, stocked, and organized to meet operational demands.
• Coordinate logistics, including the allocation and deployment of personnel and resources to maximize efficiency.
• Monitor and assess team performance, providing training and development opportunities as needed.
• Handle customer inquiries and resolve issues to maintain high levels of customer satisfaction.
• Enforce adherence to legal and company standards, and ensure all practices meet regulatory requirements.
• Develop accurate and competitive pricing strategies for bidding on projects.
• Prepare detailed, clear, and precise estimates & proposals for clients, outlining project scope, timelines, and costs.

• Mentors and develops field team members while effectively managing the overall team
• May act as a liaison for company and employee communication
• Monitors and evaluates the performance of all assigned personnel, recommending and implementing personnel actions, such as promotions and dismissals
• Attends periodic meetings with staff and management as necessary
• Interviews, selects, trains, assigns, monitors, and reviews the activities of all assigned personnel
• Coaches, mentors, motivates and supervises team members and contractors, and influences them to take positive action and accountability for their assigned work
• Monitors, ensures and oversees work quality
• Handles employee grievances and emergencies; maintains harmonious employee relations. Counsels and coaches’ employees, develops performance appraisals, conducts reviews and provides resources to assist employees to improve and maximize performance