Bank Call Center Team Manager
Job in
Lewisville, Denton County, Texas, 75067, USA
Listed on 2026-03-03
Listing for:
EverBank
Full Time
position Listed on 2026-03-03
Job specializations:
-
Management
Client Relationship Manager -
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
The Bank Call Center Team Manager oversees the daily activities of a small customer support team and provides direction on how to effectively improve their service quality, accomplish customer care goals and enhance relationships between the client and the contact center.
Key Responsibilities and Duties
- Establishes work procedures and processes that support organizational and contact center department standards, procedures and strategic initiatives.
- Ensures customer service calls are answered in a timely, efficient and knowledgeable manner.
- Organizes training programs for team members to improve their client services knowledge and overall service levels.
- Identifies system and workflow improvements to enhance the team's service quality and efficiency.
- Maintains and tracks client call performance data and compiles reports to inform senior management.
- Manages the performance of team members through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional customer service strategies and to foster team member engagement, motivation and development.
- No Advanced Degree Required Preferred
- 3+ years of experience managing a call center team within the banking or financial services industry
- 5+ years of leadership experience
- Experience as a lead or people manager in a contact center environment
- Experience working in a banking environment and knowledge of banking rules and regulations
- Ability to actively coach junior members of the team
- Willing to research new policies and procedures
- Great communication skills with the ability to gracefully handle changing business needs
- Ability to work with multiple bank systems (IBS, Client Connect, etc.)
- 3+ Years Required; 5+ Years Preferred
- Physical Requirements:
Sedentary Work
7PL
Posting end date: 3/6/26
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×