Fulfillment Center - General Manager

Job Overview

The Regional Fulfillment Center General Manager (GM) at our large format facility is responsible for the overall management, planning, organization, and execution of complete day-to-day operations of our 100k square foot, state‑of‑the‑art fulfillment center in Lewisville, TX, ensuring safety, efficiency, and productivity to meet customer expectations of delivering on‑time and damage‑free parts. The GM will lead a high‑performing team, drive continuous improvement, and maintain compliance with safety regulations, company policies, and operational goals by analyzing trends, solving problems and motivating team members.

• Promote a safety‑first culture, ensuring all team members follow proper safety protocols.
• Develop, implement, and enforce safety programs and procedures to maintain a zero‑incident workplace.
• Ensure compliance with OSHA and company safety standards to protect team members and assets.
• Conduct regular safety audits, training, and emergency response drills to enhance workplace safety awareness.

• Manages all aspects of the fulfillment center’s operational functions, including inventory management, order fulfillment, shipping, and receiving to drive continuous improvement and efficiency gains.
• Develop and execute operational strategies to meet performance metrics, including cost, efficiency, and accuracy.
• Implement lean manufacturing and continuous improvement principles to streamline workflows.
• Evaluates the effectiveness of day‑to‑day work and recommends alternatives to optimize facility layout, equipment, and staffing to maximize productivity.
• Supports the network in strategic and business improvement projects.

• Lead and mentor a team of managers, supervisors, and frontline team members to achieve operational excellence.
• Recruit, train, and develop team members through formal and information training programs to ensuring a strong pipeline of leadership talent.
• Foster a culture of engagement, accountability, and teamwork.
• Coach, provide performance‑based feedback, and conduct performance reviews to enhance team member growth.

• Directly responsible for the FC’s performance by analyzing key performance indicators (KPIs) and reporting measures to adjust strategies to drive efficiency, profitability and customer satisfaction.
• Develop and manage the fulfillment center’s budget, including labor, equipment, and operational expenses.
• Identify cost‑saving opportunities while maintaining high service levels.

• Ensure on‑time, accurate order fulfillment to meet or exceed customer expectations.
• Implement quality control measures to reduce errors and returns.
• Collaborate with cross‑functional teams (e.g., logistics, procurement, and customer service) to optimize operations.

• Safety Leadership
  - Strong knowledge of workplace safety regulations and ability to drive a safety‑first culture. Experience leading safety initiatives, risk assessments, and compliance programs.
• Integrity & Ethics – Exhibits responsible, honest, and ethical behavior in all roles and responsibilities; aligns actions with company values (Safety, Integrity, Community, Passion, Courage, and Innovation).
• Operational Excellence
  - Expertise in warehouse management systems (WMS), automation, and supply chain processes. Strong understanding of lean methodologies, Six Sigma, or other continuous improvement techniques.
• Leadership & Team Development
  - Ability to motivate, coach, and develop a high‑performance team. Strong decision‑making, problem‑solving, and conflict‑resolution skills.
• Financial Acumen
  - Ability to analyze financial data, manage budgets, and optimize operational costs.
• Customer Focus
  - Commitment to delivering high‑quality service and meeting customer expectations.
• Results‑Driven Mindset – Self‑motivated and inspires their team to achieve key objectives despite challenges; prioritizes effectively and delegates tasks as needed.
• Strategic Planning – Sets clear goals and outlines actionable steps to ensure both short‑term success and long‑term growth.
• Business Acumen &…