VP Operations

• Oversee the overall operation of multiple accounts or a significant multi-site account generating approximately $100M+ in revenue
• Drive operational efficiency, revenue, margin, and client retention across the account portfolio
• Ensure operational excellence and identify innovative services and solutions for client requirements
• Develop and maintain the overall operations strategy, priorities, and direction for the area
• Manage sales, finance, human resources, customer service, and full P&L accountability
• Drive new sales growth within the existing client base
• Ensure exceptional customer service delivery
• Develop and execute short- and long-term operational strategies with senior team members
• Lead and manage a productive, motivated team through communication, empowerment, rewards, and coaching
• Collaborate with Sales, Human Resources, Finance, Marketing, Supply Chain, Compliance, business unit leaders, and stakeholders
• Inspire change and implement new business processes

• Bachelor's degree required
• Minimum of 10-12 years of progressive responsibility and successful experience in general management with full P&L responsibility
• Experience in the food, facilities, or retail service sector preferred
• Proven leadership and experience managing effective, high-level client relationships
• Broad knowledge of management practices
• Business analysis and project management skills
• Ability to understand complex global businesses and set overall strategy
• Business acumen to communicate and work with executives
• Strong business planning skills
• Ability to manage numerous projects and resources remotely in a highly dispersed organization
• Ability to select top talent and create a productive environment promoting initiative, innovation, continuous learning, and leadership development
• Excellent communication and presentation skills for clients, front-line managers, and C-level leaders

Demonstrates extensive experience in general management with full P&L accountability, driving operational efficiency and client retention across multi-site accounts. Proven ability to lead teams, develop strategic operational plans, and manage high-level client relationships in the food, facilities, or retail service sectors.

• General Management
• P&L Accountability
• Client Relationship Management
• Business Analysis
• Project Management

• Operational Strategy Development
• Sales Growth Management
• Financial Management
• Business Planning
• Resource Management

• Leadership
• Communication
• Coaching
• Empowerment
• Change Management

• Bachelor's Degree

• Food Service
• Facilities Management
• Retail Service
• Operational Excellence
• Client Retention