HUB Operations Lead

Overview

The Hub Operations Lead is responsible for the day-to-day operations and workflow of all HUB functions, including execution of store Hub order fulfillment, inventory control, and all associated processes. Depending on the size and scope of the HUB operations, the Hub Operations Lead may lead 1 or more team members assigned to HUB operations. These roles include HUB Inventory Specialist and HUB drivers.

The individual in this role should have good knowledge of store systems, basic parts knowledge, strong interpersonal skills, and prior experience leading other team members. The role requires in-depth knowledge of store inventory and the ability to network with nearby stores, Hubs, PDQ, and external suppliers for order fulfillment. The role owns responsibility for maintaining Hub company standards. This position is full time.

Position may require MVR certification, and the person should complete all training materials and attend all store meetings.

• Responsible for Hub operations and resolution of Hub orders and processes in a timely manner
• Provide direction, organize and delegate work and ensure execution related to leading HUB-related team members (Hub / Loop Drivers and Hub Inventory Specialist)
• Review Hub orders, pull parts, stage product, and finalize paperwork
• Interact with internal and 3rd party drivers on paperwork and instructions
• Engage the store-to-facility network to determine part sourcing and logistics solutions; work with the ordering store for fulfillment options if unavailable in network
• Work with GM, DM and CSC support for proper inventory mix and levels
• Monitor inventory accuracy and related functions as they pertain to the parts department and HUB inventory, including on-hand accuracy, shrink results, cycle counts, outages, planograms, price changes, front & face, and truck lead
• Manage and comply with all Hub records and all paperwork policies and procedures
• Urgently communicate any risks or concerns regarding order fulfillment or shipments to the appropriate store leaders
• Lead stocking activities from replenishment orders, including scanning in product and ensuring completion within 24 hours

• Additional inventory activities including overstock management, callbacks, and resets
• Safely deliver parts to customers as needed
• Assist with Front Room Inventory functions
• Assist with cores and defects
• Fixed activities: store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Assist as needed with MOD and other store-related actions

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operate inventory systems and store equipment, including forklift, pallet jack and/or hand jack
• Operate POS and parts lookup systems
• Ability to execute and train inventory systems and store equipment
• High attention to detail

• Must be competent at oral and written communications and handle basic math computations
• Should have prior retail experience, including basic merchandising and inventory management skills
• Able to drive a forklift if certified and applicable, and use a hand truck and pallet jack
• Should be well-mannered, neat in appearance and able to interact with the public in an unbiased manner
• Previous work records should demonstrate stability and performance results
• Scheduling factors require the ability to work on short notice and/or work flexible hours including nights and weekends
• Immediately report to General Manager and/or District Manager any violation of company policy or procedure

Inventory management in a retail environment or logistics center of operations

High school diploma or general education degree (GED)

None

The physical demands and work environment described here are representative of those that must be met by an employee to perform the essential functions of this job, with or without reasonable accommodation. The role typically involves walking or standing; the ability to talk and hear and use…