Store Director

Job Summary

As the Store Director, you are accountable for every aspect of your retail store performance. You ensure that the store drives a profitable business while also focusing on genuine connections with customers that build loyalty and efficient operations. You will hire new talent, train and develop your existing team, foster an inclusive work environment, and lead the team to execute service excellence.

• Lead your team and drive the business with a meaningful connection to every aspect of the brand while maximizing profitability.
• Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.
• Partner with the District Manager and management team to create a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Provide feedback to the District Manager and relevant business partners to influence a curated product assortment and the visual merchandise in store.

• 5+ years of full‑time retail management experience; current Store Director experience is a plus.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Must be able to bend, reach, stretch for product, lift, carry, and move at least 40 pounds (18 kilograms).

• Competitive base pay and bonus programs.
• Up to 60% discount on branded product from J.Crew, J.Crew Factory, and Madewell.
• Competitive Paid Time Off (PTO) plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

Note:

Availability of benefits and perks may be subject to work location and employment type and may have certain eligibility requirements.

$67,000.00 – $84,000.00. The base salary offered will take into account internal equity and may vary based on geographic region, candidate’s knowledge, skills, and experience, and other factors.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation, or any other basis protected under applicable law. We are deeply committed to our diversity, equity, and inclusion efforts and warmly welcome applicants of all backgrounds.

Discrimination, harassment, and intimidation have no place in our offices, stores, or contact and distribution centers. Any behavior that violates this policy will result in disciplinary action up to and including termination.