Part-Time Shipping and Retail Associate

Part-Time Store Associate

This position generally works 18-25 hours per week.

The Part-Time Store Associate is an entry level, part-time position that will work at Fed Ex Office's retail stores. The Part-Time Store Associate is knowledgeable in Fed Ex Office's retail and shipping products and will work primarily in these areas to consistently deliver a positive customer experience. The Part-Time Store Associate will utilize consultative skills to anticipate customer's need, suggest alternatives and provide solutions.

The Part-Time Store Associate will operate and maintain a variety of equipment in the Self-Service and Retail zones of the store, move boxes, stock materials and complete assigned tasks based on priority.

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People:

• Follows instructions of supervisor and assist other Team Members in performing limited store functions
• Understands and models the Purple Promise to make every Fed Ex experience outstanding

Service:

• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Maintains a safe, clean and orderly retail Store

Profit:

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Assists with processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleans and stocks all retail Store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Follows Fed Ex Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

Self-Management:

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Adheres to all Fed Ex Office standards, as outlined in the Team Member Handbook
• All other duties as needed or required

• High school diploma or equivalent education
• Excellent verbal and written communication skills
• For new hires, must meet all Fed Ex Office employment qualifications in force at time of hiring
• For current Fed Ex Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 50 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the Fed Ex Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize…