Sales Operations Specialist

Job Details

This is a hybrid role requiring presence at the Lewisville facility 2-3 days a week, Monday through Friday, from 8:00 AM to 5:00 PM.

• Manage Keeper (client retained inventory) process – complete orders, work with both internal and external partners to facilitate processes, calculate forecasts, and prepare SKUs for fulfillment.
• Process sales orders, internal orders, and other transactions in Oracle Support post‑sale processes for buyers, including device unlock requests, shipping and other account management activities.
• Integrate new buyers into sales and support processes.
• Work with internal partners to manage customer‑driven inventory requests.
• Take ownership of process improvement, working with internal teams to drive simplification and quality.
• Support client supplemental sales platform programs and other special projects as needed.
• Investigate and troubleshoot system issues and buyer questions related to sales orders.
• Review and provide approvals for RMA requests.
• Collaborate with the Quality Team to improve output.
• Assist internal departments with buyer communication (Shipping, Finance, GDO and Compliance) as needed.
• Leverage high‑quality customer interactions to drive customer loyalty and increased profitability of sales interactions.
• Comply with Assurant policies and guidelines.
• Communicate with Assurant customers.
• Proactively communicate with the Quality, Production, and Shipping teams.
• Participate in process documentation efforts for all assigned tasks.
• Crosstrain on key tasks to ensure continuity of customer experience.
• Prepare and maintain spreadsheets and reports to support Order Management and Sales Support activities.
• Support the Head of AVR Operations and the entire AVR.

• In‑depth understanding of sales principles and customer service practices.
• Strong MS Office skill and intermediate proficiency in Excel.
• Strong planning, organization, and time‑management skills with a keen eye for detail.
• Resilience with the ability to thrive in a rapidly changing environment.
• Willingness to work extended hours, including nights and weekends when required.
• Experience in a sales support or customer service role.

• Oracle or other ERP experience preferred.
• Experience working with international customers.

Pay Range: $ 23,66 - $ 39,06

Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.