Strategic Inside Sales Representative

Posted Wednesday, August 26, 2026 at 5:00 AM

Infinite Electronics is a leading global supplier of electronic components, serving engineers’ urgent needs through a family of highly recognized and trusted brands. Our core mission is to support those requirements with an extensive offering of RF, industrial, and connectivity solutions. Same-day shipping, broad inventory selection, and 24/7 service are all part of what makes Infinite Electronics go. This simple, essential belief in positive urgency is the DNA that drives our business.

We are actively seeking a customer-focused Strategic Inside Sales Representative I with a talent for quickly and effectively building customer rapport. This role plays a critical part in assisting customers with urgent product-based needs while supporting revenue growth and delivering a best
-in-class customer experience. The position reports directly to the S enior Strategic Inside Sales Manager and works closely with customer service , operation, and technical sales support teams in a collaborative, fast-paced environment.

• Handle a high volume of customer interactions, including calls, chats, and emails, while processing orders during live conversations with Regional Sales Managers, field reps and end customers.
• Demonstrate strong multitasking skills to address customer inquiries efficiently and provide real-time assistance.
• Generate and deliver real-time quotes to customers with a strong understanding of product pricing and offerings.
• Ensure accuracy and quality in pricing information while maintaining Infinite Electronics’ commitment to same-day responsiveness.
• Identify and understand customer buying needs by using effective questioning techniques to uncover requirements and preferences.
• Exercise sound business judgment to determine when additional support or escalation is needed.
• Make outbound calls to follow up on sales inquiries and quotes, perform customer discovery, and discuss additional product recommendations based on buying history.
• Maintain customer satisfaction and loyalty during difficult interactions by using strong conflict resolution skills to deliver an excellent customer experience.
• Communicate and collaborate cross-functionally to provide accurate, up-to-date information internally and externally.
• Gather critical information that supports continuous improvement of the customer experience and informs company strategy.
• Adhere to established sales processes and guidelines to ensure consistency and quality in service delivery.
• Participate in ongoing training and development to strengthen customer service and sales capabilities.
• Meet daily qualitative and quantitative targets and contribute to overall service, productivity, and quality objectives.

• Demonstrate Infinite Electronics’ Hedgehog behaviors of Positive Urgency, Accountability, Ownership, Same-Day Responsiveness, Collaboration, and Solution Orientation.
• Commitment to achieving and exceeding sales targets, with a focus on measurable results and overall sales success.
• Ability to communicate ideas clearly and persuasively, both verbally and in writing, to convey the value of products and services effectively.
• Strong active listening skills to understand customer needs and tailor solutions accordingly.
• Strong problem-solving skills to address customer challenges and objections effectively and turn them into sales opportunities.
• Adaptability to different customer personalities, industries, and changing market conditions in order to tailor sales strategies for maximum effectiveness.
• Proficiency in Microsoft Word, Excel, and Outlook, with the ability to work across multiple systems concurrently, including a CCaaS platform.
• Power BI and CRM usage will be heavy and necessary to build reports, analysis and tract opportunities, sales growth, quotes etc..
• Ability to learn new concepts quickly and adapt to a changing, fast-paced environment.
• Strong work ethic and collaborative mindset that contributes to a culture of teamwork.
• Strong organizational and time management skills with the ability to prioritize and manage multiple opportunities simultaneously.