Field Service Technician - Texas First Rentals

Overview

The Field Service Technician II provides face-to-face customer service at an off-site location and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment.

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs minor repairs and minimal troubleshooting offsite with minimal supervision
• Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures
• Removes and installs parts, disassembles and assembles basic components
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
• Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and tasks to meet flat rate time and re-work standards
• Works overtime as required by workload and customers' needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may mentor lower-level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

• Knowledge of safe work procedures and practices
• Basic knowledge of equipment and tools, including designs, uses, repair, and maintenance
• Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems
• Exceptional customer service skills
• Basic diagnostic and troubleshooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast-paced, time-constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• Fine motor skills to manipulate small objects

Education and Experience:

• More than two years of heavy equipment experience required; three or more years preferred
• High school diploma or equivalent preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred

• Travel: Travel required with the possibility of an overnight stay

• Additional Requirements: Valid Driver's license required; ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record; must own required tools to perform repairs

• Physical Requirements: Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue; frequently moves materials or equipment weighing up to 80 lb; constant movement and good manual dexterity, coordination, and stamina; ascends/descends with gradual or continuous progress; works safely underneath equipment; routinely reacts to alarms and instructions and visually inspects work

• Work Environment: Requires wearing protective equipment; works outdoors around moving parts with variable noise and weather conditions; exposure to chemicals, dust, steam, high-pressure water, and high-speed rotating equipment; may work in cramped spaces or at heights

Location & Department:

Department:
Texas First Rentals (TFR)

Location:

TFR - Lewisville

Address: 1800 E Hwy 121, Lewisville, Texas, 75056

Workplace type:
Onsite

Disclaimer: This description is intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.