Technician, Facility Services, HVAC

Position Summary

What you'll do... Installs HVAC systems, related building equipment, ductwork, and control components. Configures and calibrates direct digital controls, building automation systems, and low-ambient HVAC applications to meet operational requirements. Interprets layout plans, schematics, and technical documentation to guide accurate installation and ensures compliance with applicable codes and standards. Diagnoses and resolves mechanical, electrical, and control-related issues affecting HVAC equipment and facility systems.

Performs preventive maintenance to extend equipment life and reduce unplanned downtime. Conducts system inspections, verifies correct operation of HVAC components, and performs necessary repairs in alignment with established procedures. Ensures the proper operation of HVAC systems and Energy Management Systems by performing routine checks, identifying issues, and coordinating maintenance or repairs under manager or training technician supervision. Adheres to OSHA standards, company safety protocols, and applicable regulatory requirements when performing service work.

Maintains accurate documentation of maintenance, inspections, and parts usage. Ensures the safe operation of tools, equipment, and vehicles while following all safety procedures and personal protective equipment requirements. Receives and follows instructions from managers and training technicians to perform assigned tasks accurately and efficiently. Supports the implementation of training plans and operational procedures as directed. Communicates effectively with facility operators and partners regarding service needs, task status, and recommended corrective actions.

Participates in on-call rotations (approximately every 4–6 weeks) to respond to operational needs outside standard hours. Manages work assignments using digital tools, scheduling platforms, and documentation systems. Tracks parts, materials, and tool usage to support operational efficiency. Completes work orders, expense submissions, and warranty claims in accordance with company requirements. Drives a company vehicle to complete service calls and support operations within an assigned region.

Coordinates service calls and manages workloads using digital tools and scheduling systems. Tracks refrigerant levels, parts inventory, and vendor relationships to ensure resource availability. Submits warranty claims, expense reports, and work orders to support financial sustainability. Completes work assignments and priorities following directions and/or guidance from Manager or Training Technician in heating, ventilation, air conditioning, and refrigeration. Collaborates with management, co-workers, customers, and other business partners.

Works or trains at multiple facilities or distant locations. Maintains company vehicles in accordance with company policies and procedures. Coordinates and transports vehicles for required maintenance, ensuring beforehand that alternate driving support is arranged. Safely operates motor vehicles and ensures that the vehicle has all required documents. Checks fuel and water levels, brake condition, signals, and lights. Submits maintenance invoices for payment.

Verifies the coverage and validity of vehicle insurance. Wears company uniform and badge in accordance with company policies and procedures. Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding,…