Associate Service Technician

Why you’ll love it here!

• + Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• + 401k
• + Community Service Day
• + Spotlight Awards
• + National Sales Excellence Awards
• + CFSP Prep Certification Program

• The Associate Service Technician reports to the Service Supervisor
• Located in Lewisville, TX
• Field Based - Full-Time

The Associate Service Technician is responsible for basic-level service, repair, and installation of food service equipment at a customer’s location. This opportunity offers an incentive plan, compensation paid from door to door and a tuition reimbursement program that can be used for certifications that may be needed to grow into a Service Technician and eventually a Senior Service Technician position. This entry-level position is designed for individuals with a willingness to learn, and a desire to develop a rewarding career in the food service and equipment industry.

• Technician Support:
  • Conduct installation, servicing, and repair of food service equipment
  • Assist in diagnosing and troubleshooting technical issues reported by clients.
  • Learn and apply technical knowledge to resolve problems efficiently.
• Equipment Maintenance:
  • Run mechanical and electrical troubleshooting and test tasks
  • Survey safety devices and equipment on a regular basis
  • Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service
  • Inspect food service equipment for the purpose of ensuring safety
  • Request equipment, parts, and supplies for the purpose of maintaining inventory and ensure that necessary tools are available to complete the necessary repair/installation
  • Identify necessary repairs and provide ongoing preventative maintenance
• Customer Interaction:
  • Interact with clients in a professional and courteous manner.
  • Provide clear and concise explanations of technical issues and solutions.
• Documentation:
  • Maintain accurate records of service activities, including work performed, parts used, and resolutions applied.
  • Complete service reports and submit them in a timely manner.
• Training and Development:
  • Participate in training programs to enhance technical skills and knowledge.
  • Stay updated on industry trends and new technologies.
• Collaboration:
  • Work collaboratively with other team members and departments to ensure seamless service delivery.
  • Seek guidance from experienced technicians to enhance learning.
• Safety Compliance:
  • Adhere to all safety protocols and guidelines during service activities.
  • Report any safety concerns or incidents promptly.

• Ability to use field automation systems, (Tablets, cell phone, etc.)
• Detail-oriented with excellent problem-solving skills.
• Effective communication and interpersonal abilities.
• Ability to follow instructions and work collaboratively within a team.
• Commitment to delivering high-quality service.

• 0 – 1 years of experience in a service-related role, (Plumbing, Automotive, Electrical) or equivalent military or practical experience.
• EPA certification or coursework in a relevant field is a plus.
• Ability to successfully pass a background check post offer acceptance.

• Ability to lift 75 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools. or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.

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