Operations Manager - Onsite; Lewisville, TX

About the Role

This role owns the day-to‑day execution and continuous improvement for our print fulfillment site. They help ensure every job is produced accurately, shipped on time, and delivered to Alight standards. You’ll coach a hands‑on team, partner cross‑functionally, and use data to drive smarter, smoother operations.

• Leading daily production and fulfillment operations to consistently meet SLAs with high quality and accuracy.
• Fulfillment operations include print, assembly, receiving/put‑away, production execution, inventory movement, pick/pack, and shipping.
• Setting clear short‑ and long‑term goals, track results, and continuously improve throughput, cost, and service performance.
• Troubleshooting production, quality, and workflow issues; lead root‑cause analysis and implement lasting fixes.
• Ensuring the right staffing, training, and equipment are in place to hit productivity and service goals.
• Coaching and developing team members through training, feedback, and recognition—building skills, engagement, and ownership.
• Reviewing workflows and implementing improvements that reduce waste, increase efficiency and elevate quality.
• Assigning work, planning daily labor schedules, and removing blockers so the team can deliver.
• Prioritizing effectively in a changing environment—rebalancing resources and work as new information comes in.
• Owning data accuracy and investigating variances quickly.
• Ensuring accurate, timely reporting and record retention for the operation; using metrics to spot trends and drive action.
• Communicating proactively with internal partners and customers; leading daily huddles/stand‑ups and team meetings to align priorities.
• Modeling and enforcing company policies consistently, with a focus on empowering, respect, accountability, performance, and growth.
• Collaborating cross‑functionally to deliver great client experience and hit delivery commitments.
• Partnering with HR and site leadership to build a positive, inclusive employee experience and support hiring, onboarding, and development.
• Maintaining a safety‑first culture and ensuring compliance with OSHA and site safety procedures.
• Serving as a knowledgeable point of contact on production and fulfillment capabilities, providing guidance and solutions to partners and customers.
• Managing budget by understanding cost drivers and controlling variable expenses without sacrificing service.
• Building staffing plans and support budgets, capital requests, and inventory requirements aligned to business demand.

• 3+ years of leadership experience in production, fulfillment, warehouse, or manufacturing operations.
• Ability to work on‑site in Lewisville, TX.
• Experience supporting high‑volume, accuracy‑critical production workflows.
• Lean/continuous improvement experience (Kaizen, 5S, root‑cause analysis).
• Working knowledge of WMS/shipping systems and inventory control best practices.
• Hands‑on leader who thrives in a dynamic operation and enjoys being on the floor with the team.
• People leadership and communication skills (coaching, feedback, and day‑to‑day motivation).
• Sound judgment and problem‑solving skills—able to break down issues, weigh options, and drive solutions with partners.
• Comfort with data and technology: advanced Excel skills and ability to learn/improve operational systems.
• Ability to work in a brisk production environment: walking, bending, and ability to occasionally lift up to 50lbs to assist the team.
• Schedule flexibility based on business needs; during peak periods extended schedules/hours may be necessary to meet client deadlines.

Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.

In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.