Help Desk​/IT Support Specialist

Responsibilities

Help Desk / IT Support Specialist to work in our Lexington Park, MD office. This is a full-time, on-site position providing administrative and project support to the IT Department. Responsibilities include procurement, routing service desk requests, asset tracking, and 1st tier technical customer support. We’re looking for an individual who has excellent customer interaction skills (either in-person, over the phone, or over electronic channels), has an attention to detail, and is a quick learner.

• Provides initial support or escalates calls to appropriate system support teams
• Provides support for conference room technology, such as projectors, speakerphones, and webcams, and supports meetings using collaborative tools such as Microsoft Teams
• Assists with maintaining the IT inventory, including hardware, software, licenses, maintenance agreements, systems, and other items tracked by the IT Department
• Prepares detailed and accurate technology and internal office supply purchase requests; includes tracking, monitoring, and status reporting of all technology purchases
• Facilitates IT-related invoices from the initial approval process through accounts payable for processing
• Expedites and tracks urgent shipments from the time of order placement until delivery
• Maintains and updates CRM and other forms of reporting/record‑keeping software
• Adds, edits, and removes accounts for employees
• Resets user passwords as needed
• Assists IT staff with projects and workload, and performs project functions when required
• Researches and documents information using various Internet search engines and research sites
• Facilitates communication between the department and teammates
• Performs miscellaneous administrative duties

• Minimum of one year of experience providing IT Support in a corporate environment.
• Must be technologically and web savvy, with an understanding of basic computer/network concepts and terms
• Experience with the Windows 11 operating system as well as iOS and Android mobile devices
• Experience in Microsoft Office applications including but not limited to MS Word, Excel, PowerPoint and Outlook
• Excellent written and verbal communication skills
• Must be highly self‑motivated and customer‑centric
• Ability to plan, prioritize and support multiple assignments and projects simultaneously
• Well organized with the ability to work with minimal supervision and to problem‑solve
• Able to clearly and effectively communicate with people at all levels within the organization
• Able to adhere to timelines, maintaining a professional atmosphere under pressure with multiple deadlines
• Demonstrates openness to new challenges, opportunities and continuous learning with flexibility and adaptability
• Candidate must be a US Citizen and will be required to pass a background check for this position.

At Sabre Systems, LLC, compensation is based on factors such as location, qualifications, experience, and contract‑specific requirements; however, final compensation will be determined by individual qualifications and applicable contract terms. The general salary range for this position is $60,000.00 – $70,000.00.

A Level 2 Employee Referral Bonus applies to this requisition for qualifying referrals. At Sabre Systems, we value great talent and encourage our employees to refer exceptional candidates. If you have any questions about the referral policy or this position, please contact the Recruiting team.

We respect the unique perspectives that a diverse workforce of minorities, women, individuals with disabilities, and protected veterans brings not only to our company, but also to our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability or genetic information.

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor