Service Delivery Manager​/IT Project Manager

Perrygo is a small, rapidly growing company; we are passionate about our employees as well as supporting our customers and their mission. We are excited for the opportunity to bring aboard highly motivated and energetic individuals to join our teams. Currently, we are seeking a Service Delivery Manager / IT Project Manager. This role supports a Navycustomer in Lexington Park, MD.

• Tracks program/project status and schedules.
• May provide expertise in a particular business and/or domain area such as logistics, financial management, change management, talent management; or in a specific technology area.
• Performs role of project manager for projects and service requests through CSM portals.
• Assists in defining business & technical requirements with customer.
• Develops and recommend solutions and strategies, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure.
• Facilitates internal and external coordination and communication among a variety of functional areas to ensure project progression.
• Provides feedback and recommendations for process improvements within the product teams.
• Monitors & updates Plan of Actions & Milestones (POA&M) for assigned projects.
• Updates environment changes through formal change requests at environment and program level.
• Hosts regular status meetings with customers to report project performance and address outstanding actions.
• Completes audits for all on-premise and AWS Gov Cloud hosted systems to ensure accurate record keeping and reconciles any discrepancies in records.

Contributes by providing training and guidance on all Cloud & On-Prem projects, provides management of all employee performance, customer service and product quality, acts as the primary PM/Cost POC for internal DNA customers, develops and implements process improvements, and works with both internal and external customers on problem resolution. Applies analytic techniques in the evaluation of program/project objectives. Analyzes requirements, status, budget and schedules in the execution of projects.

Performs management, technical, or business case analyses. Collects, completes, organizes and interprets data relating to Cloud & On-Prem Data Hosting projects. Tracks project status and schedules. Provides risk analysis and mitigation on all technical, cost, or schedule related impacts.

Bachelors Degree 3+ years of experience. Allowable substitutions:
Associates Degree with 5+ years of experience OR HS Diploma with 7+ years of experience

Secret or above (must be a US Citizen)

Hybrid.