IT Specialist III

Description

Are you a technology professional who enjoys solving complex challenges and helping others succeed? Cedar Point Federal Credit Union is seeking an IT Specialist III to serve as a key member of our IT team.

In this role, you will:

• Provide advanced Tier III technical support for enterprise systems, applications, end-user devices, and digital banking platforms.
• Serve as the primary escalation point for complex technical issues affecting employees and members, ensuring timely and effective resolution.
• Manage employee system and application access, ensuring secure provisioning, modifications, and deprovisioning in accordance with security standards.
• Partner with vendors and internal teams to troubleshoot issues and improve service delivery.
• Provide guidance and mentorship to junior IT staff while helping drive continuous improvement across the department.

Requirements

We're looking for someone who has:

• Associate's Degree in Information Technology, Business, or a related field (or equivalent experience);
  Bachelor's Degree preferred.
• At least two years of technical support/help desk experience.
• At least two years of customer service experience.
• Strong troubleshooting, problem-solving, and communication skills.
• Experience supporting computer hardware, software, operating systems, and user access management.

Preferred Qualifications

• Credit Union or financial institution experience.
• Experience supporting digital banking platforms.
• CompTIA A+, Security+, Microsoft IT Support, or similar certifications.
• Experience mentoring team members and collaborating across departments.