Customer Success Team Lead

Customer Success Team Lead

The defense industrial base is undergoing a massive shift toward secure, transparent, AI-enabled supply chain operations. As the Customer Success Team Lead, you become the strategic driver ensuring government customers fully realize the operational and security value of the Navy's C-SCRM platform. You will guide adoption, shape maturity roadmaps, and accelerate measurable cyber risk reduction across high-impact program offices. This is a mission-critical role for someone who thrives at the intersection of cybersecurity, supply chain, enterprise SaaS, and stakeholder leadership.

This leader is laser-focused on customer success-ensuring every customer fully realizes the operational, security, and strategic value of the Naval Enterprise Cyber Supply Chain Risk Management (C-SCRM) platform. The Team Lead quickly becomes a deep expert in the C-SCRM tool, advocating for its use and guiding customers through adoption, integration, and measurable supply chain cyber risk improvements. This role requires daily, hands-on engagement with customers to accelerate time-to-value, strengthen supply chain cyber risk postures, and drive high-impact outcomes.

Responsibilities:

• Lead end-to-end onboarding and implementation of enterprise customers to ensure sustained value.
• Develop strategies to accelerate time-to-value and eliminate friction.
• Build trusted relationships with executive sponsors and stakeholders.
• Coordinate integrations with enterprise applications, APIs, procurement systems, and security tools.
• Deliver structured and ad-hoc training to increase confident platform usage.
• Drive customer satisfaction through proactive communication and improvement.
• Serve as the primary advocate for customer outcomes.
• Embed C-SCRM capabilities into operational workflows.
• Enhance implementation methodologies, automation, and dashboarding.
• Lead, coach, and mentor a high-performing Customer Success team.
• Track and report metrics including adoption, time-to-value, risk reduction, and SBOM coverage.

Qualifications:

• Ten (10) years of relevant experience with a master's degree, or fourteen (14) years of relevant experience with a bachelor's degree.
• Onsite role at NAS Patuxent River with high-touch customer engagement.
• Ability to rapidly learn cybersecurity platforms and become a deep expert.
• Experience acting as a champion for enterprise technology.
• Eight or more years supporting government programs.
• Strong communication skills for executive audiences.
• Experience with enterprise software deployments and integration.
• Experience with MS365.
• Active DoD Secret Clearance or ability to obtain one.
• Must be a U.S. Citizen.

Compensation Statement At Sabre Systems, LLC, compensation is based on factors such as location, qualifications, experience, and contract-specific requirements; however, final compensation will be determined by individual qualifications and applicable contract terms. The general salary range for this position is as follows: $ - $.