Used Vehicle Acquisitions & Loyalty Operations Manager

Description

Location: CMA’s Toyota & CMA’s Hyundai of Lexington Park

CMA is employee‑owned, growth‑oriented, and committed to developing leaders. We are seeking a driven, analytical, relationship‑focused leader to oversee our Used Vehicle Acquisitions, Service‑to‑Sales Loyalty Program, and Buying Center Operations while ensuring strong used vehicle reconditioning, turn, and inventory performance.

This is a high‑visibility, high‑impact leadership role that directly shapes used car profitability, customer retention, and acquisition volume across two major rooftops.

The Used Vehicle Director leads three core areas:

• Service‑to‑Sales Loyalty Department - Toyota Goal: 20–40 loyalty transactions/mo Hyundai Goal: 15–30 loyalty transactions/mo
• Private‑Party Buying Center - Goal: 50 private‑party acquisitions per month
• Used Car Operations - Oversee reconditioning, vehicle flow, aging, and inventory turn

• Source and acquire vehicles through private‑party channels, service lane opportunities, digital platforms, and community outreach.
• Conduct accurate appraisals, analyze market values, and evaluate recon costs before every acquisition.
• Manage and track acquisition targets, conversion rates, response times, and profitability.
• Build trust rapidly with private sellers through strong communication and negotiation skills.

• Convert service customers into same‑brand and cross‑brand purchases.
• Collaborate with Service Managers and Advisors to identify equity opportunities and present upgrade paths.
• Improve retention KPIs through customer engagement and proactive communication.

• Own the entire recon pipeline—speed, quality, consistency, vendor management, and cost controls.
• Coordinate with service, parts, and detail teams to minimize delays and maximize turn.
• Adjust pricing strategies based on competitive market trends and aging analysis.

• Work closely with General Managers, Sales Managers, Service Managers, and BDC leadership.
• Use CRM and digital retailing tools to track leads, communication, and follow‑through.
• Train and mentor associates across loyalty, buy center, and used operations.

• Employee‑owned, high‑growth organization
• Industry‑leading leadership development
• Transparent, supportive culture
• Ability to directly impact dealership profitability and customer loyalty
• A chance to build a high‑volume acquisition and retention engine from the ground up

• 3–5+ years in used vehicle acquisition, used car inventory management, buy center, wholesale, or related field.
• Strong background in appraisal, negotiation, and valuation.
• Experience collaborating across departments such as Sales, Service, and BDC.
• Proficiency with CRM/DMS systems, digital sourcing platforms, and market pricing tools.
• Strong understanding of recon processes, costs, and timeline management.
• Strong communicator with high emotional intelligence.
• Decisive, competitive, and data‑driven.
• Capable of coaching and elevating a multi‑department team.

Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employment offers are contingent upon the successful completion of a drug screening and background check.