Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to join a wholesale distribution team in Lexington-Fayette, Kentucky on a contract to permanent basis. This position is ideal for someone who can balance strong customer service with a confident, detail-oriented approach to recovering outstanding payments from commercial accounts. The right candidate will be comfortable communicating with business customers, resolving account issues, and supporting healthy cash flow through timely follow-up and accurate documentation.

Responsibilities:

• Manage a portfolio of commercial accounts and follow up on overdue balances through phone, email, and other effective outreach methods.
• Build productive relationships with customers while addressing past-due invoices and encouraging timely payment resolution.
• Review account activity, identify payment concerns, and work with clients to clarify billing questions or disputes.
• Maintain detailed records of collection efforts, customer conversations, and payment commitments in internal systems.
• Coordinate with internal teams such as sales, customer service, and accounting to resolve account discrepancies efficiently.
• Apply sound judgment when escalating delinquent accounts and recommend next steps based on payment history and risk.
• Monitor aging reports and prioritize collection activity to support cash flow goals and reduce outstanding receivables.
• Provide courteous service during challenging conversations while maintaining a results-oriented approach to collections.