Collections Specialist

Description We are looking for a Collections Specialist to join a wholesale distribution organization in Lexington-Fayette, Kentucky in a contract-to-permanent capacity. This role is ideal for someone who can balance strong customer service with a confident approach to recovering outstanding business-to-business receivables.

The right candidate will build productive client relationships, resolve payment issues efficiently, and support healthy cash flow through consistent follow-up and account management.

Responsibilities:

- Manage a portfolio of commercial accounts and follow up on overdue balances through phone, email, and written correspondence.

- Communicate professionally with customers to research payment status, address disputes, and secure timely resolution of outstanding invoices.

- Maintain detailed records of collection activity, customer commitments, and account updates to ensure accurate tracking and reporting.

- Work closely with internal teams to investigate billing questions and resolve issues that may delay payment.

- Negotiate practical payment arrangements when appropriate while protecting company standards and collection goals.

- Review aging reports regularly to prioritize accounts, reduce delinquency, and improve overall receivables performance. Requirements - Prior experience in collections with a focus on commercial or business-to-business accounts.

- Ability to deliver strong customer service while confidently requesting payment and managing difficult conversations.

- Knowledge of standard collection practices, account follow-up procedures, and receivables management.

- Strong verbal and written communication skills with a detail-oriented and respectful approach.

- Excellent organizational skills and attention to detail when documenting account activity.

- Ability to manage multiple accounts efficiently and follow through on commitments in a fast-paced environment.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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