VITA Program Support Specialist

Overview

United Way of the Bluegrass (UWBG) works to create the opportunity for all community members to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. The work of UWBG focuses on strategic initiatives, public education, advocacy, outcomes and evaluation, development and strengthening of partnerships/collaborations, convening resource mobilization and investment, and backbone and engagement strategies and activities.

We bring together the voices, the expertise, and the resources to define, articulate and implement a common agenda for change for our region. That is what it means to "Live United" in Central Kentucky.

POSITION

The VITA Program Support Specialist provides operational and administrative support to the VITA program to strengthen volunteer recruitment, employer-based drop-off services, and filing season operations. The position is intentionally front-loaded to support peak tax season activity and transitions to reduced hours later in the year to support volunteer engagement, planning, and coordination activities. This role supports—but does not replace—the volunteer-based tax preparation model.

• Support volunteer recruitment and onboarding, including coordination of background checks, training logistics, and communications.
• Assist with employer-based drop-off site coordination, including scheduling, document tracking, and follow-up.
• Support virtual and in-person appointment workflows, including intake, appointment coordination, and administrative follow-up.
• Assist with tax site administration tasks, including the collection and tracking of required IRS documentation and materials.
• Support quality assurance and administrative processes to ensure compliance with IRS VITA Quality Site Requirements.
• Maintain strict confidentiality of taxpayer and volunteer information.
• Provide general program support to ensure continuity of services during peak filing season.

• Adheres to IRS Code of Conduct and confidentiality requirements.
• Volunteers remain the primary tax preparers at all times.
• This position provides administrative and coordination support only and does not function as a stand-alone tax preparer role.

MISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities. This competency drives performance and professional motivations.

RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.

COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.

RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

Education Requirements:

• Associate’s degree in social work, business, organizational management, or related field preferred.

Experience required:

• Minimum of 1-3 years related experience in customer service, health and human service, non-profit, administrative support or other related field preferred or sufficient combination of education and experience. Familiarity with VITA tax preparation is strongly desired. Computer literacy, particularly in Microsoft Office, and reliable transportation are necessary.

Qualifications

• Experience in program coordination, administrative support, customer service, or nonprofit operations preferred.
• Familiarity with VITA programs or community-based service delivery strongly preferred.
• Strong organizational, time-management, and communication skills.
• Ability to manage confidential information.
• Basic computer proficiency.

Work Requirements

• Availability during standard weekday business hours.
• Occasional flexibility during peak filing periods.
• Reliable transportation preferred.

Work…