Patient Access Services Rep​/UKHC

Required License/Registration/Certification

None

Physical Requirements

Sitting at a computer workstation for extended periods of time performing tasks including data entry; repetitive motions; and occasionally standing or walking with objects up to 10 lbs.

Shift

Monday through Friday, 8:00am-5:00pm.

This position is 100% remote.

Job Summary

The Patient Access Services Representative’s main responsibilities include customer service, department specific tasks, administrative duties, communication skills, and accurate documentation. The duties of Representatives include following direct supervisor directives, ensuring patients receive superior service through quality work, and ultimately contributing to the successful creation of accurate patient accounts. Representatives ensure department policy and procedure is fully understood and followed.

This position is 100% remote.

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must.

Does this position have supervisory responsibilities? No

Preferred Education/Experience

4 years of healthcare customer service experience preferred and previous experience working with patient scheduling is highly preferred.

Final date to receive applications 03/05/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Required fields are indicated with an asterisk (*).

• * Please indicate the number of years you have been responsible for patient scheduling and/or registration.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * Do you have training and/or experience working with UKHealth
  
  Care's registration and scheduling systems (APM and/or HQPM)?
  • Yes
  • No
• * Please indicate the number of years of paid work experience you have been directly responsible for patient registration.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, customer service, etc.).
  • None
  • More than 0, up through 20
  • More than 21, up through 40
  • More than 41, up through 60
  • More than 61, up through 80
  • More than 81