Administrative Operations Manager

Kentucky REALTORS® is a prominent association representing over 13,000 members involved in various aspects of real estate, including sales agents, brokers, appraisers, and property managers. Since its establishment in 1922, the association has been a resource for professionalism, knowledge, and tools that empower its members to succeed in real estate and meet consumer needs. As "The Voice for Real Estate™ in Kentucky," Kentucky REALTORS® advocates for private property rights, equal housing opportunities, and the integrity of real estate professionals.

Members adhere to a strict Code of Ethics to uphold high levels of professionalism within the industry. Based in Lexington, KY, the association plays a key role in supporting and advancing the real estate profession statewide.

Job Title: Administrative Operations Manager

Location: Lexington, KY

Reports To: Chief Executive Officer (CEO) & Chief Operating Officer

Status: Full-Time, Exempt

Salary - $40,000- $50,000

The Administrative Operations Manager serves as a key operational support role for Kentucky REALTORS®. This position ensures the smooth day-to-day functioning of the office while providing cross-departmental coordination across Education, Events, Advocacy, and Member Services.

This role is ideal for a highly organized, proactive professional who thrives in a collaborative environment and enjoys balancing administrative leadership with hands-on operational support. The Administrative Operations Manager plays an important role in ensuring meetings, events, and internal processes run efficiently and professionally.

• Oversee daily office operations to ensure efficiency, organization, and responsiveness.
• Maintain organized filing systems, records, and association documentation.
• Coordinate with the third-party accounting firm to ensure receipts and supporting documentation are submitted accurately and on time.
• Manage vendor relationships, office supplies, and facility-related needs.
• Serve as the primary internal resource for general office operations and administrative processes.

• Provide administrative and logistical coordination across departments, including Education, Events, Advocacy, and Member Services.
• Support planning and execution of board meetings, committee meetings, and organizational events.
• Prepare agendas, capture meeting minutes as needed, and track follow-up action items.
• Coordinate meeting logistics including scheduling, room setup, catering, materials, and audiovisual needs.
• Maintain operational systems that support strong communication and collaboration across teams.

• Monitor and respond to the association’s general email inbox and phone lines.
• Serve as a professional and responsive point of contact for member inquiries.
• Support communication between KYR and local associations.
• Draft and distribute meeting notices, internal updates, and general correspondence.
• Assist members with general inquiries and route requests appropriately.

• Support the Director of Events with event logistics and coordination.
• Utilize member software systems to support registration, tracking, and reporting.
• Provide administrative support to the Professional Development Committee and related education programming.
• Help ensure seamless execution of member programs and association events.

• Associate or bachelor’s degree preferred.
• 3–5 years of experience in office management, operations coordination, administrative leadership, or a similar role.
• Strong proficiency in Microsoft Office Suite; experience with CRM or AMS systems preferred.
• Excellent organizational, communication, and time management skills.
• Ability to manage multiple priorities and work independently while collaborating across teams.
• Strong customer service mindset with a collaborative, service-oriented approach.
• Experience in a nonprofit, association, or membership-based organization is a plus.
• This position is based in the Kentucky REALTORS® office in Lexington, KY, with occasional travel required for meetings and events.