Family Services Coordinator

Family Services Coordinator – Full-time, non-exempt position reporting to the Family Services Manager.

Location:

1300 Sports Center Dr., Lexington, KY 40502. Ineligible for hybrid or remote scheduling.

Schedule:

Monday - Friday, 3:00 p.m. – 11:00 p.m. Compensation: $15 per hour.

The Family Services Coordinator supports the Mission, Vision, and Core Values of the Ronald McDonald House Charities of the Bluegrass through direct and daily interaction with our charity's stakeholders and delivers on the front line of service to guest families from all across the Bluegrass and Beyond. The coordinator is responsible for assisting with day‑to‑day operations in areas of world‑class customer service, volunteer management, and facility maintenance.

• Family Services
  • Maintain a compassionate and caring atmosphere and act accordingly in all dealings with families and guests.
  • Ensure professional communication and enforcement of family and guest guidelines and policies.
  • Take referral information, run background checks, check families in and out, inspect rooms, clean and organize bedrooms and facility.
  • Maintain environment of respect and confidentiality.
  • Keep Family Services Manager apprised of family situations and assist with appropriate action as needed; communicate with hospital contacts when appropriate.
  • Coordinate routine room inspections.
  • Provide guidance in the identification of needs for goods & services for guests and communicate with Family Services Manager.
  • Work with outside organizations to accept passes for events and places of interest.
• House / Facility Operations
  • Assist with design and execution of appropriate business procedures for the front office.
  • Recommend changes in policies and procedures to Family Services Manager.
  • Direct families, volunteers, vendors, and other staff members in appropriate procedures during medical, facility, or weather related emergency.
  • Enter family data in electronic database and ensure computer records are accurate and current.
  • Learn and understand the RMHC key system for making keys, changing batteries, and updating the system with date and time changes.
  • Lead cleaning and maintenance of the Ronald McDonald House facility.
  • Coordinate inventory of household and maintenance supplies. Distribute supplies into appropriate storage areas. Maintain updated records of vendors, suppliers. Anticipate needs in advance.
  • Coordinate arrangements for repairs and maintenance as assigned.
  • Answer phones and door.
  • Supervise individual and group volunteers. Anticipate volunteer needs and create project lists in preparation of their arrival.
  • Distribute communications to guests regarding upcoming sports events, House activities, and entertainment as assigned.
  • Assure in‑kind donation forms are properly completed and that donated items are correctly stored or distributed.
• Professional Development & Demeanor
  • Serve as an ambassador for the Ronald McDonald House by maintaining a professional and knowledgeable demeanor for staff, families, volunteers, and donors.
  • Demonstrate an awareness of and support for the mission and values of the Ronald McDonald House in all interactions with others.
  • Attend staff meetings and professional development training as required.
• Other
  • Assess crisis situations in the House to ensure the safety of guests.
  • Collaborate with Family Services Manager in supporting and coordinating the work of volunteers to support House activities.

High school diploma or equivalent required. Supervisory experience preferred. Basic ability to navigate and learn computer programs, platforms, and applications (such as Microsoft Office Word and Excel) required. Database experience preferred.

• Excellent interpersonal, communication, and organization skills.
• Ability to demonstrate compassion, objectivity, and confidentiality.
• Ability to manage and prioritize multiple tasks in both a team and independent environment.
• Ability to work with a diverse group of people in a fair and consistent manner.
• Crisis management skills.

The employee must be able to stand for long periods of time, walk, climb stairs, bend, and lift 35 pounds…