Clerical Specialist

Role Overview

The primary purpose of the Clerical Specialist classification is to provide clerical and administrative assistance to update cases on the computer system with information from applications.

• Process adoptions for shelter‑owned dogs.
• Assist customers in adopting a dog.
• Review adoption applications in accordance with the Shelter's established guidelines.
• Balance the cash drawer daily, process cash, checks, and credit card transactions, and prepare receipts for payments.
• Sell dog licenses and collect fees.
• Type and prepare documents to support enforcement activities.
• Work with volunteers to provide excellent customer service, adoption services, and lost and found services to the public.
• Check and respond to voicemails.
• Take lost‑and‑found reports.
• Assist customers in finding lost dogs.
• Research information to locate a lost dog's owner via Shelter Buddy, online resources, and other media.
• Prepare certified letters to notify owners of impounding of their dog.
• Contact Franklin County Public Health and Columbus Public Health to notify about quarantined animals and coordinate retrieval and transport to the lab.
• Enter and scan adoption and lost‑and‑found records into Shelter Buddy.
• Monitor and order supplies; replenish stations.
• Perform any other job‑related duties as assigned.

• A high school diploma or equivalent with six months of clerical experience, or an equivalent combination of training and experience.
• No special license or certification required.

None required.