Legal Receptionist

Denham Property & Injury Law is a plaintiff-side law firm representing homeowners and property owners whose insurance companies have underpaid, delayed, or denied legitimate claims. Based in Lexington, Kentucky, we operate across multiple states and are growing quickly. We move fast, take our clients' situations seriously, and hold ourselves to a high standard of preparation and follow-through.

We are looking for a receptionist to serve as the first point of contact for our Lexington, Kentucky office. You will answer inbound calls, conduct initial client intake, track leads, and support the day-to-day administrative operations of our Lexington office. This is a high-call-volume, client-facing position. Our clients are homeowners dealing with stressful insurance disputes — many of them are frustrated, confused, or upset when they call.

The right person for this role is a clear communicator who genuinely enjoys helping people, stays calm under pressure, and follows through on every task without being reminded.

• Loyalty – To the firm, to co-workers, and to our clients
• Dedication – Dedicated to our cause and willingness to go above and beyond
• Strong Work Ethic – Willing to put the time and effort in to get the results our clients deserve. Always being the most prepared person in the room.
• Determination – Goal-oriented and strives for success
• Caring – Has empathy for clients and treats them like we’d like to be treated. Clients are not just another number or file to us.
• Growth Mindset – Strives for continuous improvement both individually and for the firm
• Working Smart – Produces high-quality work by leveraging tools and resources in an efficient manner

• Answer and route inbound calls — you are the first voice clients hear from the firm
• Conduct initial intake conversations: gather client information, explain our process, and set expectations
• Log and track all leads in our intake system
• Provide basic case status updates to existing clients who call in
• Schedule attorney consultations and client meetings
• Handle general front-desk and administrative tasks including mail, correspondence, and office supplies
• Build working knowledge of the firm's active cases so you can assist callers accurately

Required:

• Warm, professional phone presence
• Ability to learn new information quickly and retain it across a high volume of daily calls
• Highly organized and reliable
• Calm and composed when handling upset or emotional callers
• Comfortable with technology — you will use Microsoft 365, a VoIP phone system, and our case management platform

• Prior experience in a legal, insurance, or other reception or intake role
• Familiarity with case management software and intake tracking software
• Bilingual in English and Spanish

You’ll do well here if you take ownership of your work, pick up new processes quickly, stay organized when multiple things are happening at once, and find genuine satisfaction in helping someone navigate a difficult situation.

We want to ensure that all applicants have a fair and equal chance, so we’re using a Test Gorilla assessment (). This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job interview.

Ready to join our team? Start by clicking the link below.

Location:

Lexington or Nashville locations