Mailroom Associate

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Location: Lexington, KY — Onsite

Schedule: Monday–Friday, 8:00 AM until clean desk

Training: Approximately 4–8 weeks, on the job

Training Pay: $16/hour for the first 8 weeks

Production Pay: Piece-rate compensation following training, with unlimited earning potential

At Conduent, we provide mission-critical services that help organizations deliver better outcomes for the people they serve. Our Lexington team is looking for a Mailroom Associate to support the processing of important healthcare-related documents.

This is a hands-on, production-focused role where accuracy, reliability, and attention to detail matter every day. You’ll work as part of a team processing incoming mail and preparing documents for imaging and downstream processing.

If you enjoy structured work, take pride in doing things correctly, and are comfortable working in a fast-paced environment where productivity and quality are both important, this could be a great opportunity for you.

• Opening and reviewing incoming mail and removing documents from envelopes.
• Sorting documents into the appropriate categories according to established business rules and procedures.
• Identifying documents requiring special handling, including original certificates, notarized documents, checks, photographs, and other designated materials.
• Preparing documents for imaging and downstream processing.
• Removing staples, paper clips, sticky notes, folds, and other items that may interfere with processing.
• Organizing documents to ensure pages are complete, properly arranged, and scanner-ready.
• Reading and processing English-language claim forms.
• Using basic computer systems and production equipment.
• Following written procedures and work instructions consistently.
• Maintaining established quality and productivity standards.
• Working with repetitive motions such as handling, sorting, and flipping stacks of documents.
• Cross-training in other production functions, which may include stack preparation, scanning support, document quality review, and additional mailroom operations.
• Working through the end of the assigned production day until the unit reaches clean desk, meaning all required work has been completed.

We’re looking for dependable team members who can balance speed, accuracy, and quality in a production environment.

You should be able to:

• Maintain a high level of accuracy and attention to detail while handling large volumes of documents.
• Follow detailed written procedures and work instructions.
• Learn new production systems and processes.
• Work independently while contributing to a team environment.
• Stay organized while managing multiple tasks in a fast-paced setting.
• Read and type in English, including information contained on English-language claim forms.
• Sit or stand for extended periods depending on the assigned production task.
• View a computer screen for extended periods when required.
• Perform repetitive motions involving the wrists, elbows, and shoulders.
• Lift and move mail trays weighing up to 40 pounds.
• Work multiple 10–15-hour shifts on your feet when required by business needs.
• Work a clean-desk schedule and remain until assigned work is completed.

You may be especially successful in this role if you have experience in:

• Mailroom operations
• Warehousing
• Manufacturing
• Production environments
• Handling sensitive or confidential documents
• Basic computer or equipment troubleshooting
• Microsoft Word or Excel

This isn't simply a traditional mailroom position. You’ll be part of a team supporting the processing of sensitive healthcare information, where the work you do contributes to important client operations.

You’ll have the opportunity to:

• Learn multiple production functions…