Client Services & Administrative Coordinator

Credit Solutions of Lexington, KY is hiring a full-time Client Services & Administrative Coordinator for our client services team and to provide high-level administrative support.

This position earns a competitive salary
, depending on experience. We also offer excellent benefits
, including medical, dental, vision, paid time off (PTO), company-paid life insurance, a 401(k) plan, and options for hybrid schedules.

Founded in 2003, Credit Solutions provides tailored Extended Business Office (EBO) Solutions as well as a full range of Bad Debt Recovery and Account Resolution service throughout the United States. With a commitment to excellence, we provide our talented team of professionals with the finest resources and tools, empowering them to deliver exceptional results for our clients.

What employees say about Credit Solutions:

"What I've enjoyed most in working at Credit Solutions, aside from the wonderful team I work with, is I am learning to help someone else change or reevaluate their mindset to overcome their own personal and financial obstacles that otherwise may have remained in their way." - Alicia R.

At Credit Solutions, we believe that our employees are our most valuable asset. In fact, we attribute our success as a company based on our ability to recruit, hire, and maintain a positive and productive workforce. A happy employee is a productive employee and our benefits reflect how much we care. Additionally, we provide numerous employee appreciation activities and a referral bonus program.

Join our dynamic team and find out why our employees voted us the "Best Call Centers to Work For in 2026"!

Credit Solutions is seeking a dependable and organized Client Services & Administrative Coordinator to support our Client's and Client Services team and help ensure accurate, timely, and efficient daily operations.

This is a hands‑on position that combines client service, administrative support, reporting, payment processing, reconciliation, account documentation, and coordination of daily activities. The ideal candidate is someone who enjoys staying organized, working with data, solving problems, and providing dependable support to clients and team members.

A college degree is not required. We are more interested in your experience, work ethic, attention to detail, communication skills, and ability to learn and take ownership of responsibilities.

• Coordinate daily administrative activities within Client Services.
• Provide support for routine client and operational questions.
• Communicate professionally with clients and internal departments.
• Assist with payment processing, cash posting, deposit reporting, and account reconciliation.
• Review reports and identify discrepancies or items requiring follow-up.
• Maintain accurate records, documentation, and account information.
• Assist with client reporting and routine account management activities.
• Monitor assigned workflows to ensure tasks are completed accurately and on time.
• Handle account‑related documentation and correspondence associated with escalated accounts and client requests.
• Review account information and supporting documentation to prepare clear, accurate, and professional written responses to account escalations.
• Coordinate appropriate follow‑up on escalated account matters and ensure responses and documentation are completed within established timelines.
• Assist with new client setup, system updates, and implementation activities.
• Perform quality checks and audits to help maintain accuracy and compliance.
• Assist with training and onboarding of team members as needed.
• Identify opportunities to improve processes, organization, and efficiency.
• Use Microsoft Office Suite to prepare reports, maintain spreadsheets, analyze information, and communicate results.
• Provide backup support for other Client Services functions as needed.

• Organized and able to manage multiple priorities.
• Comfortable working with numbers, spreadsheets, and detailed information.
• An excellent written and verbal communicator.
• Able to prepare clear, professional correspondence.
• Dependable and willing to take ownership of…