Executive Assistant & Office Manager

About The Role

We are looking for an exceptionally organized Executive Assistant & Office Manager to be the operational right hand to our Chief of Staff, provide executive administrative support to members of the leadership team, and keep our Lexington Support Office headquarters running smoothly.

We are looking for an exceptionally organized Executive Assistant & Office Manager to be the operational right hand to our Chief of Staff, provide executive administrative support to members of the leadership team, and keep our Lexington Support Office headquarters running smoothly.

This is a hands‑on, high‑variety role at the center of the business. In a single day you might build a leadership offsite agenda, rebook an executive’s flight, close out a month of expense reports, and get the conference room ready for a franchisee visit. It suits someone who anticipates needs before being asked, holds confidences without exception, and takes genuine satisfaction in making other people’s work easier.

• Own and manage complex, frequently changing calendars for a designated group of executives, including scheduling across time zones, resolving conflicts, and protecting focus time
• Coordinate leadership team meetings end to end: scheduling, agendas, materials distribution, room and technology setup, note capture, and action‑item follow‑up
• Support leadership meeting & franchisee meeting logistics, including scheduling, , travel, and on‑site coordination
• Prepare, format, and proofread presentations, memos, agendas, and correspondence
• Track deadlines and commitments on behalf of the Chief of Staff and follow up to keep work moving

• Book travel for executives within company travel policy, including flights, hotels, ground transportation, and detailed itineraries
• Manage in‑trip changes and cancellations, often on short notice and outside standard hours
• Prepare, submit, and reconcile executive expense reports; monitor receipts, coding, and policy compliance, and follow up on outstanding items
• Coordinate logistics for company events, leadership offsites, franchisee meetings, and HQ functions: venue and vendor sourcing, room blocks, catering, materials, shipping, registration, and on‑site support
• Track event and travel spend against the budget set by the Chief of Staff and flag variances early
• Maintain preferred vendor lists, travel profiles, loyalty accounts, and event templates and checklists

• Serve as the day‑to‑day point of contact for the Lexington office: greet and route visitors, manage visitor sign‑in, and prepare conference rooms
• Manage incoming and outgoing mail, packages, courier, and shipping needs, including distribution of time‑sensitive items
• Order and maintain office supplies, kitchen and breakroom stock, and print and shipping materials; keep spend within the limits set by the Chief of Staff
• Coordinate office vendors and service providers (janitorial, coffee and vending, copier, security and alarm, plants, waste); schedule service, verify work, and escal…??
• Administer badge and building access requests and maintain the office access roster in coordination with IT and the Chief of Staff
• Maintain office safety supplies and posted notices and support emergency preparedness procedures

This role supports the People team with coordination and logistics. It does not own HR programs, personnel records, or compliance processes, which remain with the HR team.

• Schedule candidate interviews and coordinate travel and on‑site logistics for visiting candidates
• Coordinate day‑one logistics for new hires at HQ: workspace setup, supplies, badge, welcome materials, and…