Dealer Relations Manager

About Automotive Mastermind

Founded in 2012, automotive

Mastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry, headquartered in New York City. Our flagship platform, Market EyeQ, empowers dealers to predict future car buyers, market to them at the right time, and close more deals with less effort.

As a Dealer Relations Manager, you will build high-level relationships throughout the entire dealership, demonstrating a clear understanding of dealer partners’ goals, pain points, markets, and competitors. You will provide customer service through coaching, training, and consultation, and work under pressure while driving results.

• Possess an in-depth understanding of our software platform functionality, related services and an overview of the technical functionality.
• Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships.
• Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers.
• Serve as the first point of contact for our handling dealership issues and follow up on escalated issues.
• Bring best practice knowledge of the product into the client organization to support the company’s value proposition.
• Ensure that product changes, new features and releases are communicated and implemented in a timely manner.
• Cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations.
• Responsible for the retention & revenue of 20+ accounts.

You have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations.

• Bachelor’s degree in Business, Management, Marketing or a related field.
• 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment.
• Significant experience working with CRM tools and are at ease with technology.
• Think quickly on your feet and handle ambiguity.
• Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work.
• Know how to establish rapport and develop meaningful relationships with clients.
• Negotiate effectively, finding the win‑win solution to problems.
• Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way.
• Ability to perform as part of a larger team and work independently to schedule and prioritize your work.
• Regularly assess your own performance and adapt your work to achieve better results.
• Must believe in what you do and feel a vested interest in the company’s success.
• This role requires 80%-100% travel within the region and nationally as needed.
• A valid driver’s license is required to perform this role.

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:

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