Customer Co-Innovation Lead – AI & Autonomy

Responsibilities

• Manage a focused portfolio of strategic customer co-innovation accounts.
• Support top-to-top meetings, executive briefings, and customer workshops focused on AI, autonomy, and emerging technologies.
• Present Rockwell's co-innovation model and help customers understand how to move from interest to structured engagement.
• Partner with account teams to define customer goals, commercial relevance, and next steps.
• Define and operationalize a scalable co-innovation framework, including governance cadence across sales, R&D, and services stakeholders.
• Track progress, milestones, and outcomes across the co-innovation portfolio; connect engagements to pipeline and revenue impact.
• Facilitate regular updates, decision points, and escalation paths – maintaining commercial alignment and keeping projects properly scoped against agreed objectives.
• Connect co-innovation activity to pipeline, revenue potential, customer proof points, and repeatable use cases.
• Capture insights from customer engagements and share structured feedback with product, R&D, and commercial teams.
• Identify patterns across accounts that can inform future offerings, messaging, or productization opportunities.
• Turn co-innovation outcomes into content for external events, including Automation Fair and customer showcases.
• Partner with marketing, enablement, and commercial teams to package successful engagements into field-ready examples.
• Bring a growth mindset, a bias toward inclusion, and a commitment to integrity and accountability to every program and every team you touch.

• Bachelor's Degree.
• Legal authorization to work in the US is required. No visa sponsorship.
• Ability to travel, including internationally, up to 25% of time.
• Typically requires 8+ years in strategic programs, customer engagement, or cross‑functional roles – with a track record of operating both strategically and in the details.
• Degree in Engineering, Computer Science, Business, or related field.
• Experience managing strategic customer accounts, innovation programs, or complex customer initiatives, including tracking deliverables, decision points, and identifying risks.
• Experience supporting executive customer meetings, top‑to‑top engagements, workshops, or strategic account planning.
• Experience tracking customer engagements, pipeline, opportunities, or business impact in Salesforce or another CRM.
• Working knowledge of AI, data, digital transformation, industrial automation, enterprise software, or emerging technologies.
• Experience turning customer outcomes into case studies, proof points, sales enablement, event content, or customer‑facing narratives.
• Experience in industrial automation, manufacturing, enterprise software, AI, or other technology‑driven environments.