Senior Manager, Business Process Improvement

Responsibilities

• Analyzing and driving improvements across people, process, technology, and governance
• Collaborating with business leaders at all levels and their teams to analyze and assess processes
• Designing, developing, and deploying solutions
• Conducting data analysis and supporting business operations teams to implement changes
• Communicating problem framing, current/future state, and recommendations to leadership at all levels

• 5+ years' experience delivering quantifiable business performance improvement through hands‑on process improvement and operational change in large organizations
• Framing ambiguous business problems clearly, identifying root causes, and structuring a path from current state to future state
• Conducting current state process mapping and observation to identify waste, friction, and improvement opportunities
• Designing and implementing future state processes using Six Sigma, Lean, and quality management methodologies
• Supporting business operations teams to generate solutions, plan, and implement changes that improve business performance
• Conducting data analysis including cost benefit analysis, modeling, process mapping, and workflow observation
• Experience with digital solutions and ability to facilitate operations and technical teams to eliminate manual processes through automation
• Passion for improving all aspects of our business and removing operational friction
• Structured problem‑solving grounded in observation, data, and industry‑standard improvement methodologies
• Accountability for outcomes that are often achieved through partnerships and influence of peers and leaders
• Demonstrated experience in an operational excellence, continuous improvement, or process engineering capacity — internal COE or industry operations experience preferred