Director, Stars PX Program

Become a part of our caring community. The Director, STARS Improvement develops, implements, and manages oversight of the company’s Medicare/Medicaid Stars Program. The Director, Stars PX Program leads the survey strategy as a shared capability across CAHPS and HOS, translating member experience insights into provider, market, and enterprise actions that support Stars performance.

• Lead PX as a centralized shared service across CAHPS and HOS, with accountability for priorities, tradeoffs, outcomes, and execution.
• Establish the PX operating model, including governance, decision rights, prioritization, escalation paths, and operating cadence.
• Translate PX survey insights into provider and market actions that support CAHPS/HOS improvement and Stars performance.
• Lead and develop the PX team, including Transformation, Enablement, Operations, and Market Training/Activation resources.
• Partner with Stars, CAHPS, HOS, Markets, Provider Engagement, Technology, Analytics, Compliance, and vendors to improve reporting, insight quality, survey operations, and provider activation.
• Build a modernization roadmap for the PX survey capability, including reporting, technology dependencies, provider‑facing insights, and closed‑loop feedback.
• Provide executive‑ready updates, risks, recommendations, and performance insights to executive leaders.

• Bachelor’s degree.
• 8+ years of experience in healthcare, Stars, quality, patient/member experience, operations, program management, product management, or transformation.
• Experience leading complex, cross‑functional work in a matrixed environment.
• Experience translating data, survey insights, or operational signals into business action and measurable outcomes.
• Strong executive communication, stakeholder management, governance, and operational discipline.

• Experience with Medicare Advantage Stars, CAHPS, HOS, patient/member experience, provider engagement, or healthcare quality improvement.
• Experience building closed‑loop feedback, insight activation, survey analytics, or provider/market activation capabilities.
• Experience with vendor management, healthcare technology, survey operations, product management, or continuous improvement.
• Master’s degree, PMP, Six Sigma, agile, or product management experience preferred.

Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole‑person well‑being, including medical, dental, and vision benefits, a 401(k) retirement savings plan, paid time off, paid parental and caregiver leave, short‑term and long‑term disability, life insurance, and other opportunities.

Humana is an equal‑opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. We also comply with affirmative action and other statutory requirements.