Business Operations Analyst 3

• Responsible for defining and performing systems analysis and development tasks to improve workflow and operating efficiency.
• Formulates proposals for new systems and information needs by analyzing existing systems and procedures and defining recommended technical and procedural improvements.
• Analyzes costs of existing operations and estimates cost savings to be achieved by implementing proposed changes; makes recommendations based on analysis.
• Participates in the modification of existing applications or development of new applications.
• Acts as a liaison and technical resource between management, staff and information systems to define and communicate standards of operational policy, plans, customer service or financial/performance reporting.
• Ensures all documentation and requests comply with established policies and procedures.
• Maintains applicable systems to monitor and track projects, plans and/or data; provides reports to management as needed.
• Writes test plans and performs tests of new systems and modifications to existing systems.
• Develops communication tools to ensure a high level of awareness of policies, plans, procedures or study/project results.

• Bachelor’s degree, or equivalent work experience
• Typically four or more years of related experience
• Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
• Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
• Good understanding of project management and testing methodology and procedures
• Ability to develop test schedules, review testing plans, track test issues and report on test results
• Strong analytical and forecasting skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to work as part of a project team
• Effective verbal and written presentation and communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Demonstrates strong analytical skills and project management capabilities, with a focus on systems analysis, development, and testing methodologies. Proficient in developing communication tools and ensuring compliance with policies and procedures.

• Systems Analysis
• Project Management
• Testing Methodology
• Analytical Skills
• Communication Skills

• Cost Analysis
• Workflow Improvement
• Test Plan Development
• Data Tracking
• Technical Documentation

• Effective Communication
• Team Collaboration
• Time Management

• Regulatory Requirements
• Operational Policy
• Performance Reporting
• Business Analysis

• Microsoft Office