Mortgage Support Analyst

• Serve as a key business support partner across the mortgage business line
• Help drive operational excellence and process improvements
• Support project execution and team effectiveness
• Partner with business leaders, operational teams, and cross-functional stakeholders
• Take direction and translate ideas into action
• Independently drive projects and solutions forward
• Identify opportunities to improve business processes and drive solutions
• Manage multiple priorities and initiatives
• Document, analyze, and improve business processes
• Lead initiatives and influence outcomes without direct authority

• Bachelor's degree, or equivalent work experience
• Typically five or more years of mortgage or related experience
• Mortgage servicing, mortgage operations, banking operations, or financial services experience
• Strong project coordination or project management skills
• Excellent organizational and time management abilities
• Demonstrated analytical, problem-solving, and critical-thinking skills
• Ability to independently manage multiple priorities and initiatives
• Experience identifying process improvement opportunities and driving solutions
• Strong verbal and written communication skills
• Ability to interact effectively across all organizational levels
• Experience leading initiatives or influencing outcomes without direct authority
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Teams, and Outlook
• Experience with Power BI, Visio, Copilot, and other business productivity or workflow tools
• Ability to document, analyze, and improve business processes
• Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Demonstrates expertise in mortgage operations and process improvement, with strong project management skills and the ability to influence outcomes across organizational levels. Proficient in analyzing and enhancing business processes while managing multiple priorities effectively.

• Mortgage Operations Experience
• Project Management Skills
• Process Improvement Expertise
• Analytical Problem-Solving Skills
• Microsoft Office Proficiency

• Project Coordination
• Process Analysis
• Business Process Improvement
• Mortgage Servicing
• Banking Operations
• Financial Services Experience
• Critical Thinking
• Time Management
• Documentation Skills
• Independent Initiative Management

• Strong Verbal Communication
• Strong Written Communication
• Organizational Abilities
• Interpersonal Skills
• Influencing Without Authority

• Mortgage Business Line
• Operational Excellence
• Cross-Functional Collaboration
• U.S. Bank Policies
• Code of Ethics and Business Conduct

• Microsoft Excel
• Microsoft Power Point
• Microsoft Teams
• Microsoft Outlook
• Power BI
• Visio
• Copilot
• Business Productivity Tools
• Workflow Tools