Field Battery Specialist – Territory

• Lead analysis of mobile battery performance across assigned markets
• Evaluate Fleet and SPP market conditions to identify operational, sales, compliance, process, equipment, inventory, capability, and provider-performance barriers
• Prioritize markets, providers, and performance issues for review and escalation
• Develop market-level performance improvement strategies and corrective-action recommendations
• Advise managers, fleet leaders, territory managers, market managers, and SPP leadership on trends, risks, opportunities, and recommended actions
• Interpret mobile battery program standards, sales expectations, service requirements, inventory practices, warranty procedures, and provider operating expectations
• Conduct field visits, provider assessments, operational reviews, and ride-along observations
• Develop field operating routines, reporting cadences, scorecards, provider review templates, and performance dashboards
• Support battery sales plans, market expansion planning, provider engagement strategies, and revenue and profitability initiatives
• Assess capability gaps and recommend training strategies and priorities
• Assess inventory, supply practices, service readiness, equipment utilization, and workflows
• Prepare written analyses, market summaries, provider-readiness assessments, and leadership recommendations
• Monitor improvement plans and advise leadership on escalation, resource alignment, provider engagement, process modification, or operational intervention
• Support rollout and evaluation of battery tools, technology, processes, pilots, revenue opportunities, and program changes
• Collaborate with Automotive Operations, Dispatch Operations, Roadside Assistance Call Center Operations, Club Assist, Car Care, Distribution Administration, Finance, Procurement, Marketing, Training, and other partners
• Perform other related duties consistent with the role’s primary responsibility

• Bachelor’s degree in business, operations, automotive management, sales management, analytics, or related field preferred
• Equivalent combination of education and progressively responsible experience may be considered
• Minimum 5 years of experience in automotive service, roadside assistance, fleet operations, provider network management, sales performance management, market operations, vendor/partner oversight, or related business operations role preferred
• Experience analyzing operational or sales performance data
• Experience identifying systemic business issues and developing recommendations
• Experience influencing leaders or partners across multiple markets or teams
• Experience supporting revenue growth, service consistency, provider performance, process improvement, training strategy, compliance improvement, or operating-standard implementation preferred
• Valid driver’s license with satisfactory driving record required
• Strong business analysis, market performance assessment, operational diagnosis, and problem-solving skills
• Ability to exercise discretion and independent judgment
• Ability to interpret performance data, identify trends, distinguish systemic barriers from isolated execution gaps, and develop practical recommendations
• Strong leadership-through-influence capability
• Strong written and verbal communication skills
• Strong organizational, project management, prioritization, and follow-through capabilities
• Ability to translate strategic priorities into market-level operating plans, provider engagement routines, performance measures, and leadership recommendations
• Working knowledge of Microsoft Office applications and data, reporting, and collaboration tools
• Flexibility to adapt to changing operational conditions

Demonstrates expertise in market performance analysis, operational diagnosis, and strategic planning to enhance battery sales and provider performance. Capable of developing actionable recommendations and engaging with leadership to drive compliance and process improvements.

• Market Performance Analysis
• Operational Diagnosis
• Provider Network Management
• Revenue Growth Support
• Strong Leadership-Through-Influence

• Business Analysis
• Sales Performance Management
• Data Analysis
• Process Improvement
• Training Strategy Development
• Compliance Improvement
• Performance Measurement
• Operational Review
• Inventory Assessment
• Systemic Issue Identification

• Problem-Solving
• Written Communication
• Verbal Communication
• Organizational Skills
• Project Management

• Valid Driver’s License

• Automotive Service
• Fleet Operations
• Provider Performance
• Market Operations
• Vendor Oversight

• Microsoft Office Applications
• Data Reporting Tools
• Collaboration Tools