Billing Supervisor

Billing supervisor is responsible for overseeing the billing process and member rate and meter analysis.

• Oversee and manage 2-cycle billing operations, rate administration, and billing systems to ensure accurate billing, operational efficiency, compliance, and effective member account administration and service delivery.
• * Overseeing automatic payment agreements and transactions as well as balance daily billing transactions through various sources including electronic payments.
• * Manages non-payment accounts with third party collection agency and semi-annual bad debt processing.
• Expert in NISC software – Customer Service - to manage member accounts effectively and optimize billing processes as well as member front end services including mobile app, meter data systems and communications systems.
• Design and implement workflows to support effective member account administration and service delivery.
  • Support member services staff to maintain exceptional member service and continuous process improvement.
  • Monitor billing performance, monthly financial reporting, and operational metrics to support organizational goals and strategic decision-making.
  • Manage and process all field service orders. (new service, equipment change out, succession, etc.)
  • Conduct utility rate and Cost-of-Service analysis to support financial objectives and rate planning initiatives.
  • Ensure the integrity, accuracy, confidentiality, and security of member and billing data within all applicable systems.
  • Collaborate with leadership and internal departments to support budgeting, financial planning, and operational initiatives.
  • Maintain compliance with applicable organizational policies and industry standards related to utility billing and rate administration.
  • Performs other related duties as assigned

• Knowledge:
  • Knowledge of utility billing requirements and industry standards preferred.
  • Knowledge of cooperative management principles, financial analysis practices, and customer service operations.
• Skills
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational abilities.
• Abilities
  • Proficient with Microsoft Office Suite or related software.
  • Valid driver’s license